Cannot open catalogue
Dear people,
When I start up CaptureOne , the fllowing message appears.
I never had this message before, as the catalogues loads automatically.
After locating the catalogue the following message appears.
I have a subscription licence and it seems that the licence is activated. Please can someone advice me what to do. I have opened a ticket, but so far no reaction from the technical staff. Suggestions will be highly appreciated.
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I've developed the same issue and I'm looking for a solution.
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Deem, do you mind me asking - have you found a solution to this issue since posting 24 days ago? I did open a ticket but C1 Support haven't so far found an answer. Thanks.
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Dear David,
Thanks for your question. Indeed I had problems with my catalogue. In order to solve this problem I firstly created a new catalogue. In that way I was sure that the problem was not caused by a faulty catalogue. The new catalogue could not be loaded properly. Than I actually uninstalled CaptureOne and reinstalled it again. In the process of reinstallation CaptureOne requested for the activation key of the licence. It appeared that I could not activate my licence. It simply did not work. I concluded that my computer was not ‘fit’ enough to handle the newest version of CaptureOne. I actually had an old computer. I even could not upgrade Windows 10 to Windows 11 and blue screens were not a uncommon feature. I procured a new computer, installed CaptureOne and activated my licence. CaptureOne is now working fine. My conclusion is that my old computer could not handle the latest update of CaptureOne. That might have caused the problem of not loading the catalogue. I am fully aware that my solution might not work for the problems you are encountering. I sincerely hope that the steps I have undertaken might help you to find a solution. Please let me know the result.
Good luck.
Cheers
Deem
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Could you try editing your most recent comment on this post? it appears as black type on dark grey and is almost impossible to read. (I'm not sure why!)
Ian
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Dear David,
Thanks for your question. Indeed I had problems with my catalogue. In order to solve this problem I firstly created a new catalogue. In that way I was sure that the problem was not caused by a faulty catalogue. The new catalogue could not be loaded properly. Than I actually uninstalled CaptureOne and reinstalled it again. In the process of reinstallation CaptureOne requested for the activation key of the licence. It appeared that I could not activate my licence. It simply did not work. I concluded that my computer was not ‘fit’ enough to handle the newest version of CaptureOne. I actually had an old computer. I even could not upgrade Windows 10 to Windows 11 and blue screens were not a uncommon feature. I procured a new computer, installed CaptureOne and activated my licence. CaptureOne is now working fine. My conclusion is that my old computer could not handle the latest update of CaptureOne. That might have caused the problem of not loading the catalogue. I am fully aware that my solution might not work for the problems you are encountering. I sincerely hope that the steps I have undertaken might help you to find a solution. Please let me know the result.
Good luck.
Cheers
Deem
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It still is like that. Who knows why!
Ian
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Sorry. I actually copied the comment now in Word and changed the colours of the letters now to white. That seems to work. Do not ask me why it didn't work. May be because I am from the Netherlands.
Cheers
Deem
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Yes, that works fine now. Thanks.
Ian
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That's a bit drastic. I fear I may have to do the same, even though it was working fine on my computer up until three weeks ago. C1 support said they'd detected an old version of C1 running on my computer and deactivated it, but that hasn't solved the problem. I've uninstalled and reinstalled and still no joy.
Many thanks for answering Deem.0 -
One more question if I may please Deem. Did this happen after you installed an update, version 16.4.5.2312? And was this roughly in the middle of August?
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Hi David,
Yes, that is correct. I do not know exactly when the problems occurred, but I requested for support on the 20th August 2024. and it happened after I updated the software to version 16.4.5.
Hope this will help you a bit.
Bests
Deem
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Yes that exactly matches my experience. I think I too will be investing in a new laptop this week, and save myself a lot more frustration and aggravation. Thanks.
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(later) All works fine on a new laptop (£699-worth!) even though my old one had the required 8GB of RAM and 338GB of hard disk space, well above the 10GM required. Still, at least I'm back in business. Thanks, Deem, for putting me on the right track after a month of anguish.
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I am delighted to hear that you managed to solve your problem, despite the fact you had to invest a considerable amount of money. I sincerely hope that CaptureOne picks up this issue and change their information about the requirements for a new update. Bests, Deem
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