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Missing Selection

Sina Shafiyan

It has happened frequently: my client makes a selection, then some images go missing, and when I update the link, most of their selection gets lost.

 

Why does it need to keep updating the link every time I open Capture One, even when no changes have been made?

 

I hope someone can help resolve this. Its very embarrassing to ask them to make the selection again and it is happening almost to all my links.

1

Comments

5 comments

Date Votes
  • Evi K
    Product Manager

    Hello Sina Shafiyan and thanks for reaching out. I might not understand the problem well enough but from your description this feels more like a bug. Can you open a support ticket here https://support.captureone.com/hc/en-us/requests/new so that we collect the data we need to investigate further? Thanks a lot!

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  • Aleksej Vasic

    This just happened to me too and I think it's very unprofessional. 
    I created a link for a customer to choose the images two weeks ago. He did it today, and when I started C1 to see the selection it overwritten client stars with no stars. Now I have to explain to them that they must do it again. 

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  • Evi K
    Product Manager

    Hey Aleksej,

    I’m really sorry to hear you’re having trouble. I totally get how frustrating this must be for you. To help us dig deeper and fix this issue, could you please open a support ticket using this link https://support.captureone.com/hc/en-us/requests/new? We’ll need some more logs to investigate further.

    Rest assured, we will do our best to sort this out for you as quickly as possible.

    Thanks for your patience!

    Best, 

    Evi

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  • Thomas Davidson

    Also had this problem on several shoots as of late.

    When I open capture to see their selects, instead of syncing with the online gallery it instead syncs the session on from the desktop and reverts all their selects.

    On occassion it will initially show their 5 stars but then quickly begins unselecting them as it syncs the unselected version of the session even though I've madde no changes or even opened the session since the shoot.

    My work around is to go to the online gallery and either screen shot or print the page with selects before opening the session on desktop.

    It doesn't always happen but it's extremely embarrassing having to have to tell a client they're going have to go back through hundreds of photos again and re do their work.

    Completely defeats the purpose of paying for capture live

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  • Evi K
    Product Manager

    Hello Thomas Davidson and apologies for the late reply and for the experience. 

    I know it's been a few days now but could you send to cloud.rd@captureone.com the exact steps you followed, your Capture One version and any logs you might have so that we can investigate it further?

    Cheers,

    Evi

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