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Capture One Pro fails to launch following V16.4.4 and 5 installation

Theodore Ormsby

Is the Capture One aware of the Capture One Pro V16.4.5 is not launching after installation on Windows 11/11PRO?

 

I had to go back to V16.3.8 to recover my workflow after a frustrating two days post V16.4.5 installation. When I visit your website, there is no mention of the problem.

 

You got to do batter than that if you are serious about taking care of your customers who rely on you.

Theodore

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Comments

5 comments

Date Votes
  • JT Pennington
    • Edited

    Im running into the same thing on Windows 10. 
    I start the program, it runs for about 5 seconds... then quits. 

    All the log file contains is:

    ********************************************************************************
    [2024-09-20 17:57:08.605][000][ID:001,           ]{APPL } | Application started, version Capture One 16.4.5.2312.888 (Capture One) - Located at: C:\Program Files\Capture One\Capture One\CaptureOne.dll
    [2024-09-20 17:57:08.605][000][ID:001,           ]{APPL } | Running on Microsoft Windows NT 10.0.19045.0
    [2024-09-20 17:57:08.609][004][ID:001,           ]{APPL } | CaptureOneExeFile: C:\Program Files\Capture One\Capture One\CaptureOne.dll
    [2024-09-20 17:57:08.609][000][ID:001,           ]{APPL } | CaptureOneExeFileFolder: C:\Program Files\Capture One\Capture One
    [2024-09-20 17:57:08.618][008][ID:001,           ]{LOG  } | Log file initialized.
    [2024-09-20 17:57:08.621][002][ID:001,           ]{APPL } | Init application settings

     

     

    Update:

    In an attempt to fix this, I completely uninstalled this version of capture one, deleted the appdata/local/ capture one directory so it'd start with fresh settings.  Then installed capture one again and rebooted before trying to run it. 
    It still behaves the same.  Starts up and I can see it in the task manager, but no splash screen appears... and in a few seconds the application process ends.

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  • Richard Huggins

    Runs OK for me on Windows 11.

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  • Okular
    • Edited

    Maybe this is caused by missing or wrong version of .Net and/or Visual C++ versions? See here: https://support.captureone.com/hc/en-us/community/posts/20435090511901-Capture-One-won-t-launch-after-installing-16-4-4

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  • JT Pennington

    I made sure my windows 10 install as well as my .net and c++ versions were all up to date before I posted here.  Glad updating those worked for some people, but sadly that's not the problem I'm running into.

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  • Richard Huggins

    You might need to contact support. 

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