Discontinuation of Community Forum
I just read the notice stating the community forum will be discontinued. I am extremely disappointed, to say the least. I'm baffled not to find other posts from users about this. The community forum has been such a wealth of information and assistance to me over the many years I've been using Capture One. No explanation was given for the closure.
I don't know what else to say except that this decision makes Capture One somewhat less valuable.
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David
It's good to know that you have found the forum valuable.
Do note that the announcement also said this.
We are exploring options for migrating to a new platform or alternative community solution. While no specific details are available at this time, we will provide updates if this plan progresses.
Ian
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I'm also surprised by the policy and decisions made by Capture One. If they plan to migrate the forum to another platform, I'm hoping and waiting this will be the case: a better platform.
If it does not happen soon enough, my feeling is that unfortunately is another shoot in the foot, like a few of them lately, confusing and hurting consumers, clients and supporters.
Having made good progress in the editing side, doesn't hide beeing a bit stagnant and under-achiever in the organizing, DAM side of CO1. Which is a shame, really.This forum is (was?...) awesome, let's all try keeping it that way. Please.
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I whole heartedly agree that the loss of this forum is most unfortunate. I visit it on a daily basis and have learned so much over the years that I now include in my daily use of CO1. Personally I cannot find much reassurance in CO1's vague language about possibly reintroducing the the forum.
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I'm very disappointing to hear this. What possible reason could there be for this decision?
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Hello everyone,
The usage of the forum has been suspended due to limitations with the current technology. Over the past months, several challenges have been observed with the current implementation, including spam attacks, AI agents imitating Capture One users, and limited options for content searchability.In the short term, meaningful forum discussions will be preserved as support articles. In the long term, alternative forum technologies will be considered to ensure they meet the quality standards of our users.
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It is particularly unfortunate because many answers from Google (over many years) about C1 issues sends the questioner to this forum.... a great loss to the photography community.
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Thank you for tour reply, but just to clarify: forum has been suspended as you just wrote or discontinued, as stated in the information published ("Discontinuation of Community Forum").
I think the two words have different meanings and effects in the future.0 -
Why not start one yourself. There's loads of free forum hosts e.g. createmybb4.com
Or. if you are unsure how to do that, let me know and I can help.
Alan
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Artur Nunes - my understanding is that the current forum is being discontinued. It won't re-open in its present form. It may be replaced with something in a different form, if they are able to find a suitable platform, but as you can see, this is only at the stage of options being explored.
Meanwhile,
- they say they will preserve some forum discussions as support articles
- there are other sources of help including the support case system, and social media forums. For instance there is the Capture One Technical forum on Facebook. (I see you are a member of that too.)
Ian
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An official forum is, in my opinion, preferable to fora on social media, such as the ones on Facebook and Reddit, and for a number of reasons. Among them:
* In an official forum such as this, even if there are conflicts once in a while you're a lot less likely to encounter the typical sarcasm, snide remarks, etc., typical of social media (including the Capture One fora on FB and Reddit).
* With a conventional forum you don't need social media profiles (understandably, not everyone wants to be on Facebook).
* Conventional fora don't have the inconvenient structure of Facebook or Reddit.
* Participation of company representatives in official fora (ideally).
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For an undefined period of time this decision will be another step in the wrong direction . This will immediately mean for me a loss of an important support-source . The C1-product becomes more and more less attractive .
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The Facebook group is a terrible interface for a threaded discussion. I'd suggest people proceed to the Capture One subreddit instead which is more of a tool dedicated to these types of discussions and has a community there already, including apparently Capture One employees who are at least reading the content there.
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Hello everyone,
The usage of the forum has been suspended due to limitations with the current technology. Over the past months, several challenges have been observed with the current implementation, including spam attacks, AI agents imitating Capture One users, and limited options for content searchability.In the short term, meaningful forum discussions will be preserved as support articles. In the long term, alternative forum technologies will be considered to ensure they meet the quality standards of our users.
I'm happy to see this forum software retired. It is indeed terrible. I think you should retain it in read-only mode. That should prevent any problems with spam or bots and will allow Google to index the content so users can find it.
You manually picking out a few threads to incorporate into support articles is not going to capture even 1/100,000th of the value that's in these threads. Please don't just throw all this content away. Please keep it available as read-only content open to anyone to read and open to search engines to index.
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Hello all and thank you for the feedback. The tools we are using to extract useful data from the forum are based on what users are posting, commenting or searching. This means we’re not simply selecting a large number of posts and turning them into support articles. Additionally, I’d like to highlight the value of our Help Center, which will continue to be updated. While it doesn’t function as a conversation-based forum, it serves as a structured guide for troubleshooting and best practices. I know this is far from what a forum user wants, however the articles will be there available as I understand one of the fears is how to go through bad scenarios in Capture One or bug situations that require resolution. We will all still be available just in a different form and in the future hopefully in a much better one.
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We will all still be available just in a different form and in the future hopefully in a much better one.
After February 14, exactly how will "you all still be available"? I don't understand what that means.
Also none of what you said gives me confidence that the things I'm searching for in past forum posts are going to make it into your manually curated knowledge base. In fact, I rather doubt it since I'm often searching for less popular things like XMP file usage, uncommon renaming token questions, some weird old Phase One driver issue. None of my issues are ever in some curated help center article.
I still think it's a giant mistake to take all that history offline. It is customer-unfriendly, customer-inconvenient and will cost you more money in additional support and still no good reason has been offered for not keeping the content available as read-only, at least until a good alternative is in order. It absolutely feels like like you guys have just made up your mind that you're shutting it down on Feb 14th, regardless of what any customers think - regardless of common sense reasoning to the contrary.
If you have a good reason for not keeping it open for read-only access to the content, then why don't you share that actual reason? We're adults. We understand sound business logic. We don't understand decisions that seem counterproductive and customer-unfriendly. Fix your communication. You can do better.
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It’s a sad development and a sad move when the community forum is discontinued and also totally removed. If they attempt to move it to another forum, it would have been better to wait for the closure of this current one until the move to the new one is ready.
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We understand the concerns about past forum content, and while we recognise the value it has provided, our decision to close the forum remains in place. We are examining ways of archiving all the knowledge and make it searchable also but we can't give promises at this stage.
As mentioned, we are shifting towards a more structured support approach, ensuring that key troubleshooting resources are available in our Help Center.If there are specific posts or discussions you find valuable, we encourage you to save them for your own reference before the forum closes. Additionally, I see that you already created a support ticket regarding the old drivers and received assistance from our team. This is one of the ways that we are available.
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If there are specific posts or discussions you find valuable, we encourage you to save them for your own reference before the forum closes.
As you know, it's difficult to know in advance what issues you'll be searching for solutions to before these issues have arisen.
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Theodore Chorianopoulos - OK, I guess that just confirms that you've made up your mind and won't explain why you're taking customer-unfriendly actions. Your customer communication continues to be poor. You can do better as a company.
Yes, I got a response from support that the driver was obsolete and could be removed. I did not get any helpful information on how to remove the driver. What was in the support response was too vague and non-specific to be directly actionable (because the INF name varies from one system to another). I had to figure that out myself without the benefit of the previous discussions on that topic that were in the forum that were hidden at the time.
OK, it's clear I'm talking to a brick wall here. Bye.
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