Hello, I am new to the capture one community. I bought a license in Sept 2019 installed and enjoying the software on my main PC. One month ago I purchased a laptop and installed Capture one 20 as I had a free upgrade since I had just purchased 12 not a month before 20 came out. I have downloaded the update on my PC but the program doesn't update to 20. Why is this? If I run the installer it simply stays as Capture One version 12. Very frustrating that a company like PhaseOne doesn't have an actual person you can talk to. Please help
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