Bought a Capture One upgrade to Fuji Pro problem

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Michael Pegg

• November 29, 2019 09:37

Hi
Bought a Capture One upgrade to Fuji Pro but now find it says it needs a full previous version to upgrade and I only have Express Fuji and Beta.

Any experience?

Has anyone been allowed to pay the difference between upgrade £109 and new version £129?

Or can I get a old license?

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  Clau_S

  • November 29, 2019 10:15

  [quote="mapline" wrote:
  Hi
  Bought a Capture One upgrade to Fuji Pro but now find it says it needs a full previous version to upgrade and I only have Express Fuji and Beta.
  
  Any experience?
  
  Has anyone been allowed to pay the difference between upgrade £109 and new version £129?
  
  Or can I get a old license?

  
  
  Are you sure? You shouldn't be able to buy an upgrade if you don't have a previous version registered in your account. Phase One support will be the only one able to help you with this. You have to open a support case.

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