How to end a trial period

Jim MSP

• September 19, 2014 12:48

I am trying out CO8. For reasons I stated in other threads (lack of interaction with MP and catalog crashes) I am going back to CO7. Is there any recommended way to remove CO 8 that will preserve my ability to have 56 days of trial left when a new version with bugs presumably fixed is released?
Do I just let Windows remove CO8 and that will preserve my remaining test time?

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  Robert Whetton

  • September 19, 2014 16:22

  once you start a trial, you can't put it on hold..

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  Jim MSP

  • September 19, 2014 17:05

  [quote="Bobtographer" wrote:
  once you start a trial, you can't put it on hold..

  
  I was afraid of that.
  However, I don't want to pay for the upgrade until the defects with MP are fixed. And I want to test the interaction before I put money down.
  I already trusted PO with MP when that 1st came out - a big mistake which I will not repeat.
  
  Here is hoping that they release a new version before my 60 days are up.
  Any bets?

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  Peter Jones

  • September 20, 2014 18:05

  Hi Jim
  
  From your point of view C8 is not fit for purpose, and the problems are entirely within Phase One's bailiwick.
  
  So, why not submit a support case to have the trial nullified. Worth a try - I have done this successfully with other photo software companies.
  
  Good luck!
  
  Peter.

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  Keith Reeder

  • September 20, 2014 18:17

  I'd expect Phase One to be pretty open to that.

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  Paul Steunebrink

  • September 30, 2014 19:35

  Based on data from CO5, 6 and 7, the first maintenance release (x.0.1) was released approximately a month after the first release. No guarantee but might give you hope.

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  Jim MSP

  • September 30, 2014 20:14

  [quote="Paul_Steunebrink" wrote:
  Based on data from CO5, 6 and 7, the first maintenance release (x.0.1) was released approximately a month after the first release. No guarantee but might give you hope.

  
  Thanks Paul.
  I had a response from tech support that indicated they would have a release within my test window that should solve the MP issue for me.
  
  Jim

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  Jim MSP

  • October 07, 2014 18:56

  [quote="Jim MSP" wrote:
  

  [quote="Paul_Steunebrink" wrote:
  Based on data from CO5, 6 and 7, the first maintenance release (x.0.1) was released approximately a month after the first release. No guarantee but might give you hope.

  
  Thanks Paul.
  I had a response from tech support that indicated they would have a release within my test window that should solve the MP issue for me.
  
  Jim

  
  I just downloaded CO 8.01.
  I still cannot send a single file (or multiples) from MP to CO 8 and have it open in a session (new or otherwise).

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  Paul Silk

  • October 09, 2014 09:00

  [quote="Jim MSP" wrote:
  

  [quote="Jim MSP" wrote:
  

  [quote="Paul_Steunebrink" wrote:
  Based on data from CO5, 6 and 7, the first maintenance release (x.0.1) was released approximately a month after the first release. No guarantee but might give you hope.

  
  Thanks Paul.
  I had a response from tech support that indicated they would have a release within my test window that should solve the MP issue for me.
  
  Jim

  
  I just downloaded CO 8.01.
  I still cannot send a single file (or multiples) from MP to CO 8 and have it open in a session (new or otherwise).

  
  
  Great is it not Jim that in the new release you get this "Fixed keyword incompatibility with Adobe Lightroom 4" ,but they cannot fix the incompatability between their own software!

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