How to add files to an existing catalog?

Robert Goldstein

• September 13, 2011 01:20

I have been trying to add new image files to an existing catalog, but EM does not seem to want to do it. I have opened the catalog and selected File > Import Items > From Files/Folders. However, when I choose the images to import, nothing happens. What am I missing?

Thanks,
Rob

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  Drew Altdo

  • September 13, 2011 08:41

  Unsupported file type?
  Hard to say. If you'd like to start a support case and provide some examples we'd be happy to have a closer look.

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  Robert Goldstein

  • September 13, 2011 14:36

  [quote="Drew" wrote:
  Unsupported file type?
  Hard to say. If you'd like to start a support case and provide some examples we'd be happy to have a closer look.

  
  
  Drew,
  
  It's the same file type that is already in the catalog.
  
  Rob

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  rmoorlag

  • September 14, 2011 20:57

  You can drop some of the files giving you trouble. We here on the forum could try it in our EM environment.
  Roelof

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  Robert Goldstein

  • September 15, 2011 03:05

  I think that I found the problem. The files that I wanted to import were already in the catalog, albeit buried in a subfolder that I did not see.
  
  Rob

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