Capture One 6.01 failure to read tif.

GJT_West

• January 26, 2011 20:43

I have a folder with 14 files in it. I select the folder as a favorite for the session and Capture One Pro 6.01 opens 13 files. All 14 files are tifs produced via scans of 35mm negatives. The missing file shows in Bridge, LightRoom, Photoshop, Aperture, Expression Media 2.

In addition 6 files from this folder also show as locked ( a small eye icon on my thumbnail - your user guide says the eye icon applies to PC only, and on the mac I should get a small pencil with a line through it, but I am using a mac so a bug for your user guide or the eye means something else on a mac - looking at the permissions on the files using getinfo and via a terminal session all files have the same permissions.

The only anomaly seems to be that the permissions on the file that CaptureOne is ignoring are set as follows : -rw-r--r--@

There is no data in the log or event view within CaptureOne Pro and no significant information in the various other logs that CaptureOne keeps on a mac.

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  GJT_West

  • January 26, 2011 21:25

  I removed the extended attributes from the file that C1 ignored, deleted the proxy cache and dragged the files back onto C1. C1 continues to ignore the file.
  
  Setting aside the fact that C1 ignores the files, shouldn't C1 create an event in the event log that files were ignored or skipped, for whatever reason. Failure to do so can lead to lost work.

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  Paul Steunebrink

  • January 26, 2011 21:30

  I recall a size limitation (amount of pixels) for CO6 to read a TIFF. Is the ignored file larger than others? If you resize (a copy of) the file in Photoshop, is CO6 able to open that? And a not resized copy?

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  GJT_West

  • January 26, 2011 21:38

  Thanks for the suggestion.
  
  The original was 1886x705@1350ppi
  
  I dropped a copy of the file down as far as 89x33@200ppi. Still fails to read. Still nothing in the event log.
  
  I am trying to open a software support case, but that is proving to be an exercise in its own right.

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  Paul Steunebrink

  • January 27, 2011 07:57

  [quote="NN143548UL" wrote:
  ...
  I am trying to open a software support case, but that is proving to be an exercise in its own right.

  
  Don't know what the problem is, but a common confusion is the first entry field (prod. reg.). Cure: skip it.

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  GJT_West

  • May 02, 2011 05:36

  This was a bug/design feature of CO. If the file contains an alpha channel the file is skipped. But no error, or any other form of notification is given by CO. To me skipping the file is OK. Skipping it without logging the fact is a serious bug.

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