Should CaptureONE 6 been a beta first?
I am glad I haven't upgraded my 5 PRO yet. I have been using C1PRO since 3.7.8 and my upgrades expired at 5 PRO. As I visit this forum, I think C1 6 in its current iteration should have been released as a beta and allowed us to help the team find bugs instead of releasing a "final" and charging upgrades and people whom upgraded to 6 PRO paid to hunt bugs.
C1 PRO 6 is a great software and the new additional tool sets are a welcoming addition. The programmers should be commended for their hard work and dedication.
Although I am displeased, I have faith and believe in C1 will rectify and amend its riddles of software bugs.
C1 PRO 6 is a great software and the new additional tool sets are a welcoming addition. The programmers should be commended for their hard work and dedication.
Although I am displeased, I have faith and believe in C1 will rectify and amend its riddles of software bugs.
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And you have/have not been working with CO6? Or do you base your judgement on postings here only? I am a bit puzzled by your post and what your issues are with the release at this moment. 0 -
I am basing my opinions on using the trial version now 6.0.1 PRO. My 30 day trial is about to expire. I have been a long time user of PRO since 3.7.8.
Redacted: I have submitted some of the errors I found in the software via the Support Case. I was merely making a statement.0 -
Phase Onepolitic about beta version is (since i remember) that dey release next versions. No beta see the light day or is tested by future users.
They do internal tests before release, but seems that they will have to improve that part after that release(s), I hope.
I wouldn't expect that to change soon, but the may hire some users as testers.
br0 -
[quote="Michal152" wrote:
Phase Onepolitic about beta version is (since i remember) ...
An update for your memory. 😉
viewtopic.php?p=42655#p426550 -
/signed
It doesn't work at all here. I regret upgrading my license that early. We all learn our lessons, don't we? 😂
PS: NO, I have NOT created a ticket and NO, I will NOT do that since I am no paid beta tester. All I say is its vista 64, dual xeon (8 cores in sum) and 44 gb ram. Does not display images. No crash, but does not work. No matter if OpenCL is on or off, no matter if 32 or 64 bit.
For urgent tasks I use now my cheap notebook. Dunno what to do if it doesnt work soon... Downgrade? Switch? We will see.0 -
[quote="Paul_E" wrote:
[quote="Michal152" wrote:
Phase Onepolitic about beta version is (since i remember) ...
An update for your memory. 😉
viewtopic.php?p=42655#p42655
so i'm not wrong... no public beta... frome that or other reason...
The lack of resources for public beta hmmmm ... This is nothing more than doing this the same way it happens now!
In fact we are beta-testers... because a testing group didn't found many errors that came out with release... that's strange because they are obvious!
With public beta most of users do not raise problems because they think it was put in bug log.
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A lot of these problems are not minor nor obscure so whether it was a small beta group or not, they would have been found. I think what happened like many other software companies is that the marketing department pushed it out in order to meet some stupid deadline before it was ready. 0 -
In my opinion the major pain in the neck (on top of too many errors) is, that tech support seems to be manned by people with very different knowledge about the system.
Recently I posted a ticket about problems with re-opening a session. I had explained exactly what I did. Then I was advised to do a couple of other things, which was pure nonsense. After repeating the problem twice, the last suggestion I received was, to repeat the precise same procedure that triggered my ticket!
When I asked the helper to write his/hers step-by-step instructions, I was refered to read the maual (which I always study very carefully in advance, regarding the issue in question, in this case without finding an explanation).
The problem in that ticket is still unsolved and has not been commented by support lately.
This kind of management is bad business and very annoying and should not take place with a system that is promoted intensively for pros. I really love C1, but the way errors are managed or even denied is un-professional.
PhaseOne asks for our opinion all the time, but only in hopeless one-way systems. Over time my liking the C1-system is mixed with a good portion of frustrations, and they tend to build up. In the end, who cares about sending precise error-reports, if the hard work is filtered by people without dedication or necessary knowledge.
Dedicated and caring users should be listened to.0 -
@ Eigil Skovgaard
@ NN889362
Your comments are valid. I have been a satisfied user of their flagship RAW converter since 2007 when I started teaching myself photography and retouching. In a way, I am a "fanboy" of CaptureONE PRO (since 3.7.😎.
I started this post to see if there are others like me that are disappointed release of 6 Express/PRO. I would not have minded if they released a public beta and allowed us to test it out for the betterment of the experience of everyone. I feel sorry for the people that essentially paid their monies to be "beta testers" of the software.
CaptureONE PRO has a premium reputation to be the best and they fell short of their expectation with the release of 6. Even in the current market, it is still the most expensive RAW software converter.
The interesting thing is, I would probably upgrade my 5 PRO license, but not in its current iteration. The support team has been helpful to me, so they receive my commendations.0 -
is there a place to report bugs other than complaining about them on this forum?
I've visited http://www.phaseone.com/en/SupportMain/ ... pport.aspx
but the first thing it asks for (and yes i'm logged in) is select your registered product... but the pulldown menu is blank.0 -
[quote="Mark472" wrote:
is there a place to report bugs other than complaining about them on this forum?
I've visited http://www.phaseone.com/en/SupportMain/ ... pport.aspx
but the first thing it asks for (and yes i'm logged in) is select your registered product... but the pulldown menu is blank.
That is the place to report. Skip the registered product, it is for hardware.0 -
Hi Paul,
Knowing this - do you also know which level the supporters are operating at. Are they staff or sometimes just advanced users without detailed knowledge? I think the services received from Support indicates both.0 -
[quote="Eigil Skovgaard" wrote:
Hi Paul,
Knowing this - do you also know which level the supporters are operating at. Are they staff or sometimes just advanced users without detailed knowledge? I think the services received from Support indicates both.
I am afraid I do not have this knowledge. 😄
No doubt there are differences in levels of experience and/or areas of knowledge between support staff members. This is quite natural I believe. What I do know however is that the more detailed my question or problem description is in a case, the more effective the feedback is from support. This way I help myself to get the best help.0 -
Paul,
I'm sure you are right, but I have also experienced that a real well documented problem seems to be too much of a challenge. No doubt my English is a kind of Danglish, but generally I think I manage to point out the problem. Even so the answer or following up question from Support sometimes is quite off the issue, and it feels like I am "stalled" while somebody is browsing the manual.
I think the current Support is rather on/off.. often the continuity in the dialog is lost, not from my side, but because Support have delt with other problems in between and have forgotten the status of my problem.
I am not much of a chatter, but I think that time could be spared - and many frustrations avoided, if the problem was identified or even fixed here and now in a direct dialog. Guess it's a matter of resources.0 -
[quote="Eigil Skovgaard" wrote:
Hi Paul,
Knowing this - do you also know which level the supporters are operating at. Are they staff or sometimes just advanced users without detailed knowledge? I think the services received from Support indicates both.
I would be the one to answer this question:
The Phase One/Leaf/Mamiya support team consist of a group of people placed in 7 different countries over 4 continents.
The background of the techies are primarily photography but also pre-press and IT is represented in the team.
All team members have deep knowledge with in Phase One, Leaf and Mamiya products. Both when it comes to hardware and software.
Of course as we are expanding there are both newer and older team members so level of knowledge might vary but as any support organization we have an escalation system in place as well.
What should be kept in mind is that the variation of knowledge with in the support team is nothing compared to the variation of questions we receive from our customers. This is perfectly natural but can some times be forgotten by the more advanced users when we respond with may the most obvious and simple solution during the troubleshooting phase.
To judge where the issue lies from a few lines of text is one of the hardest parts when doing support, even for me that have 15+ years of experience.
Sometimes it requires to "read between the lines", some times it requires to ask some questions which for some end users could feel abundant and irrelevant but with other cases would be the solution to the issue.
Also language comes in to place of course, something that make easy sense for a native English speaking person might not come so easy for a none native speaking person. Our team consist of both and 99% percent of the language confusion happens between native and none native speaking persons are communicating. We try of course our hardest to avoid this but it does not always succeed.
I have looked on to some of the cases mentioned here and the two scenarios covers them.[quote="Christian192" wrote:
/signed
PS: NO, I have NOT created a ticket and NO, I will NOT do that since I am no paid beta tester. All I say is its vista 64, dual xeon (8 cores in sum) and 44 gb ram. Does not display images. No crash, but does not work. No matter if OpenCL is on or off, no matter if 32 or 64 bit.
IMHO Seems very nonconstructive to me. I read it as "Yes I have an issue but I do not want help solving it"
We would love to help, if you would let us.0 -
Hi Ulf,
Thank you for your answer to my question regarding levels of knowledge. I am satisfied to know how it is.
I think Christians' point is, that he has given up (for a while), as the errors for the latest release are too many, and he refuses to be an unpaid beta-version-test-person. I can understand that attitude to a certain extend, as it is a pain to open a quite new version and find errors right away. Errors should only emerge when people hit areas that represent rare combinations, that could have been overlooked in an other wise thorough testing-project.
The importance of releasing C1-6 before Christmas could theoretically increase the pressure on any test-project.
Anyway the errors are not few, and the pressure is now on Support. This is why all parties should be constructive and forthcoming to communicate the problems and find good solutions.0 -
[quote="Eigil Skovgaard" wrote:
This is why all parties should be constructive and forthcoming to communicate the problems and find good solutions.
I could not agree with you more 😊0 -
@Ulf: I have to add that I have now upgraded to Windows 7 64 from Vista 64 and there it runs smoothly. I am sure there will come time where P1 will find and fix many bugs yet to be discovered. P1 has to gain clarity in one point though. The more _PAID_ beta testers you have, the better your product will be. I have learned this lesson more than once.
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One might think "buhuuuu why isnt he just filing a support case so we can find that nasty bug?" sure I could. But 1) this is not my job and 2) I have filed so many bug reports in my life for so many different product that its enough for me. I told you how to get the lolly, but I will not get it for you.
Heh... laugh if you don't get the philosophical point 😁0 -
Any software has flaws. This is just how it is.
Issues are then sorted in order of priority This is also just how it is.
Try searching on "Vista known issues" on Microsoft webpage, result might surprise you and this is known issues not the unknown and unclassified issues.
Yes we have a big test team internally, we have also a large beta group externally.
But what if no one has come a cross the issue you have? How can we solve it?
Or: Yes we know of the issue and we are about to solve it?
All are answers we can give you in a support case.
It is your choice of course if you want to take a active part part or not in having the issue you have found solved.
What I find my self positive is that you have a company like Phase One that actively takes the dialog with our users. This is far from the case with the large software giants.0 -
Ulf,
I certainly agree in the advantages of having a dialog, but without consequence, the dialog is just a waste of time.
The headline of this thread indicates, that errors in new C1 releases are strikingly easy to find, which again could indicate, that your testing has not been good enough.
It's fair enough that we support Support to solve the new problems, but you should certainly not ignore the fact, that the story repeats itself in this case, and that patience could dry out - out here.0 -
IMHO, and as a LONG time user....I applaud Cone's decision to involve GPU acceleration. There are pitfalls to doing this, videocards/drivers are a constantly changing target....but it's an advantage to power users, and I'm not really sure what the disadvantage actually is for users with older cards. It's simply slower, as it would be for power users if the software did not use GPU acceleration.
Works really well with both my NVidia 480 and an ATI 5770 (that I got to obtain Displayport output, I really like NVidias driver install, much better), usable but slower on an older laptop that does not advantage GPU feature...( I have two licenses, seldom use the laptop)...
FWIW, I did not get the higher end cards for COne, that was for PS CS5...which also uses GPU acceleration, and has the same difficulties in doing so AFA drivers, etc....but is really a much better experience by doing so....it took a good while to get that working well in CS4 even with a "public" beta...
...nice to know that COne is moving forward with this release in advantaging newer technology, and as it works well on some systems, presenting users with this board and support to iron out those machine specific issues that will always occur....trust me, V6 is not riddled with bugs...I am using it as a production tool on both AMD and Intel CPUs under 64 bit Win 7 Pro.0
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