Is there a tech support Telephone contact ?



  • Adam Balcerek

    Is there any way to contact support?
    Online chat, telephone, skype, whatapp?
    My Capture One has been deactivated (I don't know why?) and I can't activate it back!
    There is no information about it and as I'm trying to manage my profile I got into the loop (activate account via email, trying to activate it, and it doesn't work and I need to reactivate it again).
    Please help!

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  • SFA 

    This is where you create a Support Case.

    If you are a Phase One camera user you have other routes available.

    Are you a subscription customer or do you have a perpetual license?

    If perpetual license do have a recent upgrade to C21 that may be a factor of some sort?

    You have posted this in a part of the forum for very old versions - does that mean you had been using an activation for a very old version?

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  • Ulf Liljegren
    Phone support is currently not available for our software customer, only for our digital back owners.
    If you are not happy with the answer you receive in a support case then please tell us so in the case so we can help you in the way you want to be helped.
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