NO FIX FOR 3.7.x LE!!!!!

Comments

17 comments

  • NN141867UL5
    [quote="Robert8"] wrote:
    I'm not interested in C1 v4 as its no where near as good or as efficient as 3.7.x.

    Fully agree.

    Phase One. You promised to fix LE version. Is it so difficult?

    Kris
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  • Drew Altdo
    Kris,
    Apparently it is more complex than we had hoped.

    Rob,
    Create a support case and we will find you a solution.
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  • Robert8
    [quote="Drew " wrote:


    Rob,
    Create a support case and we will find you a solution.


    Drew, I believe I opened a support case last night but received no confirmation. I just wanted to check in and see if you see a case in the system.

    Thanks,
    Rob
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  • Drew Altdo
    Rob,
    You should be all set.
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  • NN138942UL
    I am having the same problem, and unfortunately when I try to go to the support page, it keeps telling me I have to fill in all information marked with a red arrow (but nothing is marked with a red arrow). Can someone please help? I tried Capture One 4, but it is unbearably slow on my hardware. I need 3.7 LE.

    Thank you,

    Neil
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  • Drew Altdo
    Neil,
    Just fill in any and all fields. If anything is blank just fill it in with N/A.
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  • NN138942UL
    Thanks. The * next to the Camera Back field threw me off, but I got it to work. I'm looking forward to a reply.
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  • Michal152
    Hi!
    I was waiting for good news with the fix to CO 3 LE, but it seems that no hope or any good news for me...

    I'm user of Sandisk Capture One LE 3.7.7 Licence. I tried CO4 (got an upgrade). I is working but is quite slow, and some things I don't like. So upgrade to 4 is not an option for me.

    I saw that Drew suggest to open support case.
    I tried to do so but no luck for several times...
    I only get at the end message:
    "This is your case number, please use that for future reference:
    We are not able to register you case at the moment, please try again later"

    My cases... are empty.... for several times....

    What do I have to do to get this support case work?

    best regards
    Michal
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  • Drew Altdo
    Michal,
    Started a case for you.
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  • wnl2
    Drew:

    I submitted a case about this issue back on Jan 19 and have heard nothing since. I am an LE user and prefer not to upgrade. Thinking the first case got lost, I submitted another case tonight only to discover that the first one is still in the system and is simply "in progress". Can you look in to this for me? Case numbers are 69533 and 70177. I haven't seen anything in my mailbox from Phase One since submitting the case.

    Thanks,
    Bill
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  • Drew Altdo
    Bill,
    Both of your cases were answered minutes after you submitted them. Please sign into your Phase One account, select "Contact Support" and then click on the small blue button in the bottom left, "My Cases".
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  • deejjjaaaa
    [quote="wnl" wrote:
    I haven't seen anything in my mailbox from Phase One since submitting the case.

    they might be in your spam folder - you might want to add their email address "noreply@phaseone.com" into your address book/safe sender list
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  • Frank2111
    I agree totally that we should have the option to continue with 3.7.7. I tried to use 4.0 when it first came out and didn't like it and went back to 3.7. We paid for this software and it does the job for us why can't we keep it and not be bothered with the unwanted upgrades? Is there something that could be done on this? It just doesn't make for good public relations to be able to buy something that is doing the job for you and then have it taken away. I am truly disappointed in Phase One and their treatment of us.

    Frank Plegge
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  • wnl2
    [quote="Drew " wrote:
    Bill,
    Both of your cases were answered minutes after you submitted them. Please sign into your Phase One account, select "Contact Support" and then click on the small blue button in the bottom left, "My Cases".


    Thanks Drew!

    I didn't see that button before yesterday, and then when I saw the original case as "in progress" I didn't think it would be waiting on a response from me.

    Mail messages weren't getting through to me because the address I had registered at PhaseOne had a plus sign in it. Apparently their mail software can't work with that. I'm caught up with my cases now. Thanks again.
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  • Drew Altdo
    [quote="Frank2" wrote:
    ... Is there something that could be done on this? It just doesn't make for good public relations to be able to buy something that is doing the job for you and then have it taken away. I am truly disappointed in Phase One and their treatment of us.


    Frank,
    I hope you recognize the trend of suggestions to contact Phase One, given to those users that echo your feelings. I suggest you do the same and I hope those that have can chime in to back me up, I don't think we're leaving anyone disappointed.
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  • NN200361UL1
    I am just 'chiming in' here as Drew suggested to say that the Phase One Support team is handling the problem individually with concern and in a very timely manner. I am impressed with the quick attention they gave to my case and how it was resolved. 😉
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  • Drew Altdo
    FIX FOR 3.7.X LE!!!!!
    http://xchange.phaseone.com/Content/Dow ... veWin.aspx
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