CO stops to show adjustments in Viewer-modus
Hi everybody
Working with CO is generally a pleasure for me BUT there are some troubles in the performance since a view weeks. If I´m working with CO and make adjustments the SW stops to show these adjustments in the viewer Modus.
CO shows the adjustments in the small browser-pictures only.
I have to close and reopen CO. After this CO will be working well for some time but suddenly the difficulties again will occur.
My HW configuration
- Samsung Notebook NP 940 i7-processor, 8 GB RAM, 256 GB SSD with Capture One SW and the CO-Catalog on it,
- RAW-files are stored on an external 2 TB HDD / USB 3-connected
I wrote this case to CO´s technical support but the only answer I got was that they will pass it to the departement of SW-Development.
Has anybody of you an idea what could be the reason for these problems and how could they be solved?
Best regards
Andreas
Working with CO is generally a pleasure for me BUT there are some troubles in the performance since a view weeks. If I´m working with CO and make adjustments the SW stops to show these adjustments in the viewer Modus.
CO shows the adjustments in the small browser-pictures only.
I have to close and reopen CO. After this CO will be working well for some time but suddenly the difficulties again will occur.
My HW configuration
- Samsung Notebook NP 940 i7-processor, 8 GB RAM, 256 GB SSD with Capture One SW and the CO-Catalog on it,
- RAW-files are stored on an external 2 TB HDD / USB 3-connected
I wrote this case to CO´s technical support but the only answer I got was that they will pass it to the departement of SW-Development.
Has anybody of you an idea what could be the reason for these problems and how could they be solved?
Best regards
Andreas
0
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Andreas, which Windows version are you using? 0 -
My operating system is Windows 8.1. 0 -
[quote="Andreas-1962" wrote:
My operating system is Windows 8.1.
OK. Sorry , I do not have a Win 8 machine.
I have not seen the problem you describe using Win 7 Pro.
Grant0 -
Probably no help because I'm using C1 in sessions mode only but if adjustments are not shown in the previews, that is in the proxies, at least in sessions mode I'd suspect that the computer (C1) doesn't have access to the folder which holds the proxies. In sessions they are in a subfolder of the folder which holds the RAW images so if you say your RAWs are on an external harddisc there may be a connection problem to that HD. Did you test a different USB port, a different USB cable, perhaps a different HD? Did you check the links in C1? Where is C1 searching which files (by default or manually configured differently)? 0 -
Hello Michael
Thank´s for your info. I checked your assumtions an find out:
1. The connection cable Notebook to USB-HDD is ok, there are no problems managing files in the Windows Explorer.
2. The links in C1 are ok too. I can search and manipulate files (transfer files between folders) in the C1 finder without any problems. Also exporting files (processing) is ok.
3. As I´m not logged in on this Notebook as an administrator, maybe that´s the reason for these difficulties.
I´ll check it tomorrow an hope to find the reason for this suboptimal performance.
Thank´s a lot
Andreas0 -
I'm experiencing the same issues on my build, i submitted the info to PhaseOne on Sunday and I have not heard back. I noticed that when this happens, C1 is taking up to 12gb (60-96% total ram is used) of my available 16gb. I ordered another 16gb ram to see if this solves the problem. I'm hoping this memory consumption stays in the 12gb and does not continue gauging my memory.
Windows 10,
i7 6700k 4.8MHz OC,
16gb ddr4,
AMD R9 390 8gb GPU,
Intel m.2 SSD0 -
Here is an update to previous post. I added two more sticks of DDR4 ram for a total of 32GB and the problems continued. I forgot to mention on my last post that my display is a UHD, well today I decided to send the monitor back because of the massive light bleeds and since I started using my old monitor the issue has not repeated as of yet.
I am thinking that PhaseOne, like many other companies are not prepared of 4k/UHD. I will probably buy a 34’ Ultra wide monitor QHD for now. I will likely revisit 4k after programmers have had time to update their software.0 -
MadManAce:
Well C1 is "only" a SW which makes use of existing HW. I should admit that I'm not absolutely positive about the possibilities (and/or limitations) of the use of C1 on an UHD / 4k monitor but my first suspicious componentes when things don't work as expected here would be the hardware and their supporting FW like graphic cards, driver SW.
AFAIK higher monitor resolution as HD is available for some time now for Apple (2,560px ?) and you might check whether you find reports on the MAC specific forum about problems with higher resolutions. I cannot imagine why but I can be wrong. A different scaling may be necessary though (for the fonts) to keep readability.0 -
My computer specs are down below. I build a new computer every 4-5 years with the latest top-self components. I just built this one a few weeks ago, it handles everything I throw at it with ease. I have all of the latest drivers, and since I have not come across this issue all day today after I switched to a HD monitor, I suspect the lack of proper 4k support for windows.
How do I know that C1 does not support 4k, well other than crashing and not updating the preview like the OP, the UI does not have a scaling option in the preferences. If viewed on a 24†UHD monitor, the text is unreadable from normal distances, at 27†is still tough to read, at 32†it is just acceptable.
GRAPHICS CARD: AMD Radeon R9 390
Memory: 8,192 MB
PROCESSOR : Intel Core i7-6700K
Core clock: 4,800 MHz
GENERAL:
Operating system: 64-bit Windows 10 (6.3.10240)
Memory: 32,768 MB
Primary hard drive: 400 GB NVMe INTEL 750 m.2 SSD PCI-Express 3.0 x40 -
[quote="Michael11" wrote:
MadManAce:
you might check whether you find reports on the MAC specific forum about problems with higher resolutions. I cannot imagine why but I can be wrong. A different scaling may be necessary though (for the fonts) to keep readability.
I did as you advised, I checked out the apple forums and people there are having general performance issues with UHD/4k/5k monitors. Even when running 8-core processors with SLI GPUs'. That sounds like a software problem to me. I submitted my info to PhaseOne a few days ago and I have not heard back. 😐0 -
Hi everybody
I´ve forgotten to tell you that I´m using an Samsung U28D590 D Monitor with 4k resolution and my Samsung NP940 has an 4k-Display too.
Maybe this is the reason for my difficulties with C1.
Unfortunately Phase One gives no answer to me. 😕
As I bought my Monitor two years ago it was my first step into digital image processing and the U28D590 was the only 4k-PC-Monitor on the austrian market. At that time I worked on Adobe Lightroom 5 (no problems as with C1!) and had no experiences of colour spaces and thought resolution is the essentials. Today more experienced I know that I wasted my money. But since this summer EIZO offers 2 models of 4k-Monitors but both are expensive for me as I´m no professional photographer. But I´ll wait until Phase One offers a 4k-solution.
❗️ Beside of this difficulties:
I can´t recommend the Samsung U28D590 for image processing because it´s colour space covers 72% of AdobeRGB only.0 -
Hi everybody
Since my last posting I´ve tested all possible adjustments on my Notebook an in C1.
At last I set the resolution for my 4k-Monitor down from 3840 x 2160 to 2560 x 1440.
Since this adjustment there are no difficulties in C1 anymore.
I think that C1 is not able to support 4k-Monitors at the moment.
Unfortunately there is no statement from Phase One if my assumptions are correct wether in this forum nor on the technical support pages. My last question: When will C1 support 4K-Monitors?
Best regards
Andreas0 -
The C1 Preferences feature offers default Preview file size settings up to 5120 pixels. The usual recommendation is to set this value to be the same as the screen's default value for best initial performance.
When 1:1 viewing is required there will be a performance hit as the image values are recalculated but at least that will only happen when requested.
The challenge with the higher resolution screens is that to use larger matching preview files will generate larger preview files to store and to process. However smaller files will probably be too small to be usable on a desktop size screen without enlarging them every time and incurring a processing overhead.
4k or 5k on a very larger screen would, of course, bring the pixel density per inch back to previous HD values for desktop screens and so provide an equivalent image size with more spare screen real estate for other things.
So there is a trade off especially if the use of a larger screen is not also supported by the provision of greater processing power to drive it. Much greater processing power.
What default preview sizes are people setting for 4k and 5k screens. If using the native screen resolution, what effect does that have on preview files sizes and the time taken to retrieve them from disk and, potentially, manipulate the contents during processing?
Grant0 -
I originally set it to 5120 and I thought this was the problem, especially since at this time I only had 16GB ram. When I upped the ram to 32GB, problems still persisted, I tried lowering the preview and still the same problem. Which is why I did not replace my 4k (UHD) monitor with another UHD when I found it light bleed issues unsatisfactory. Instead I went to QHD and it runs fine now. I don’t think the computer industry is ready for 4k, it doesn’t matter if the computer can handle it, if software companies do not optimize their products, it is more headache than its worth. 0 -
Hi everyone!
I´ve had the same issue for a few weeks. I´m using a Acer Laptop with 1920x1080 IPS display so there is not a 4k monitor issue. My previews are set to 1280 and still i get the "no preview update" after about 15-20 minutes of processing. I´m using Windows 10 x64 and sessions not a catalog. I don´t think it´s related to running the program as administrator sience then the SW would not be able to save any changes or somehing should be rolled back when program is restarted and for me the small previews are still updated and settings are saved. I´ll try to run it in compability mode Windows 7 for a few days. I might downgrade to C1 8.3.2 or something as well.
/Marcus0 -
Marcus,
Have you created a Support Case?
If not I think you should. There must be some information in the C1 log file that would give a clue to the reason for the behaviour.
Grant0 -
I Have had the same problem for months after one of the upgrades. Changed gpu to Geforce GTX 980. NO difference!
have been running Eizo CG241 for a few years. Windows 7pro. 16gb ram. with no problems until an upgrade. can't remember which one.
Every 15 images have to close the program and then reopen.
Thumbnails seem to refresh quickly when making adjustments but main image not.
any suggestions?
Paul0 -
Paul single suggestion to Open support case with PO, and also as identified before, two steps may help
1. Disable OpenCL
2. What setting in View -> Proof profile are you having?0 -
It may also be worth seeing what happens if you clear the cache.
For what it's worth my Win 7 installation on what is now a nearly 3 year old machine works very well with C1 most of the time. However, once in a while there can be issues working with folders at the Windows level.
I have noticed over the past 6 months or so that Windows Explorer will lock up from time to time. There's no obvious reason for it and I can't so far spot anything in any logs that gives me a clue. I guess the useful entry is not written because of the lock up. I don't have to be doing anything - it can happen while the machine is unattended.
Sometimes it comes back after a few minutes. Sometime not. If I kill the Explorer process (only need to kill one to kill them all) it kick starts a new one and all is well again.
This mostly happens outside any used of C1.
Similarly using my regular browser (Firefox) it too can stall and leave a tab seemingly attempting to update and locking out any further actions. It may then recover after a few minutes but not always. Once again if I kill the process then restrt FF and get it to recover the open tabs all seems to work well.
(As an aside FF really dislikes Flash and is constantly reporting crashes for Flash and demanding upgrades are installed, etc. There may be some root cause there I suppose - but that "relationship" has lasted for years now and the locking up is somewhat more recent than that.)
My suspicion is that somewhere along the line there have been Windows update related changes that are non-optimal for some rare reasons. Given that MS is now pretty much entirely focussed on Win 10 I doubt all the Win 7 stuff will be looked at.
There may be some other reason - but currently, now I know how to fairly quickly work around the problem, I am disinclined to attempt a speculative full re-build of Windows 7 to see if it would appear to resolve matters. Hopefully if will not get any worse before Win 10 becomes mature enough to make it worth taking advantage of the "free" upgrade.
Whether the problems I have been seeing have any relationship to the problems of updating in the viewer I have no idea. Possibly not although it may be sensible to assume that a Windows Update may not always be entirely without the potential for creating a few problems.
HTH.
Grant0 -
[quote="Andriy.Okhrimets" wrote:
Paul single suggestion to Open support case with PO, and also as identified before, two steps may help
1. Disable OpenCL
2. What setting in View -> Proof profile are you having?
Thanks.
Have tried #1 many times.
Checked #2 and found it set to default, selected recipe. Should I change this?
Any more suggestions will be welcome.
have a great day
Paul0 -
Sorry for late reply but
Checked #2 and found it set to default, selected recipe. Should I change this?
- set it just to Proof Profile - NO profile. May be that is evil in your case.
If not helps, Open support case with Phase One.0
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