Canon 1D Mark IV RAW files support
I have installed CaptureOne 5.0.2 version. Unfortunately Canon 1D Mark IV RAW files are not supported in this version. Are you somebody able to tell me when will be possible to use this software with my camera?
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Tomas,
The release notes always outline the supported files and cameras. Capture One 5.0.2 does not support this new camera. In regard to when it will be supported, our track record usually provides support 30-60 days after a camera is released publicly. As the Mark IV recently went public and is currently back ordered from Canon, we have had to postpone support until the next major release. Hopefully it won't be long now.0 -
It's really sad that Phase One has to wait for a camera from retail channels in order to develop support for it.
You would think Canon would be able to supply a pre-production body. Not to mention there have been raw
files floating out there for a long time. You can at least start the work with those. Phase One really needs to
develop a better relationship with the rest of the industry.0 -
[quote="NN889362" wrote:
It's really sad that Phase One has to wait for a camera from retail channels in order to develop support for it.
Yes indeed.[quote="NN889362" wrote:
You would think Canon would be able to supply a pre-production body.
A pre-production camera, if the manufacturer is willing to supply one, could indeed be used to generate preliminary support for a camera but it could not be expected to yield profiles that could be relied upon to work with production cameras. There are all sorts of ways that the small adjustments made to get to production could upset a colour profile.[quote="NN889362" wrote:
Not to mention there have been raw
files floating out there for a long time. You can at least start the work with those.
I strongly doubt that any of these images would make a good colour profiling target. I also doubt that support for reading the RAW file itself (the bit that you could do with RAW files from the internet comunity at large) is a significant part of the work required to add support for a camera in a product like CaptureOne.[quote="NN889362" wrote:
Phase One really needs to develop a better relationship with the rest of the industry.
It takes more than one party to develop such a relationship. Only when all involved parties are committed will it happen.
Please note that these are my own views. I have nothing to do with PhaseOne other than being a user of their product and, as such, I have no knowledge of the activities either technical or political that go on inside PhaseOne.
Wade.0 -
Gentleman,
Please respect that we always do the best we can. We wish nothing more than to have support for cameras correspond with their release. As Capture One is a product, we always want to offer the very best product. The unfortunate truth is that this is not always possible. If Capture One is something you want to see gain these features faster I would suggest you contact the manufacturer and suggest this, as it will ultimately benefit both parties.0 -
I'm sorry I'm convinced that PhaseOne overslept in this case. How many photographers, do you mean, can wait with RAW processing 60 or 90 days in olympic games time??? 0 -
Tomas,
Sorry you feel that way. As always, we offer support as soon as we can. The release notes always outline supported cameras and, after reviewing our track record, the short delay in support shouldn't catch you off guard at the Olympics.0 -
Capture One has always done a great job providing support quickly for new products. When Canon's 1DMarkIII first came out, provisional support for the camera was available almost immediately. Given the staged roll-out of this model and the fact that it seems to be a few weeks behind schedule in some parts of the world, it's not surprising that they have also been affected. 0 -
Yup, AFA US customers, mine just arrived yesterday, and it was one of the first ordered. I'd rather have a valid, tested profile for this camera with shipping firmware...that's the reson I use this software....profile aware....
I have the software to build my own profile (ColorEyes) but the last few 1D COne profiles have been so dead on, that's been something (fairly tedious too) I can defer...and also, I like to get aquainted with the new body before using it for client work...
...but I do understand the impatience...<g>....0 -
any news conc canon 1 d mark IV support ??? [quote="Drew " wrote:
Tomas,
The release notes always outline the supported files and cameras. Capture One 5.0.2 does not support this new camera. In regard to when it will be supported, our track record usually provides support 30-60 days after a camera is released publicly. As the Mark IV recently went public and is currently back ordered from Canon, we have had to postpone support until the next major release. Hopefully it won't be long now.0 -
I'm really disappointed of this. CaptureOne is probably only the seriously photo software without new cameras support. (e.g. Adobe Lightroom2 supports this camera from the beginning that means more then one month). Maybe is something wrong. 0 -
FYI, there is a 1D mkIV thread running on the CO4/5 Mac forum in which you can find a reply from Phase One staff as well. 0 -
Well Bibble just came out with raw support for the 1D MK4. Let's see how long C1 takes.......
I'm going to bet Adobe will release a new camera raw and C1 will be last to the party as usual.0 -
It's my understanding that Canon has no interest in, or direct benefit from cooperating with Phase One on this. They have their own software and don't really care if their cameras work with 3rd parties. As a result, Phase has to wait like the rest of us to get these new cameras and then reverse engineer the software to fit the hardware which, i would imagine, is not easy. While i can understand some level of impatience from people who have just bought the Mark IV, you guys really seem unappreciative of the work that phase does for you. capture one is the best capture software out there and that quality takes some time. i mean, if you like lightroom that much, just use it and stop your whining. 0 -
[quote="NN889362" wrote:
Well Bibble just came out with raw support for the 1D MK4. Let's see how long C1 takes...
Yeah, but - and I speak as a Bibble 5 user as well as a Cap One 5 user - I'll bet you pounds to pennies that Cap One's support results in better IQ.
I can barely use Bibble 5 on my 7D files - and will not use it for files over 800 ISO - because of the noise Bibble 5 conversions generate. And the built-in registered Noise Ninja doesn't help at all - it just kills detail with the noise.
Cap One conversions are clean, detailed and usable "out of the box".
Good things are worth waiting for.0 -
I understand that everything takes time. but why work Photoshop CS4, Ligthroom, DPP , Bibble and SILKYPIX, with the Canon Mark IV Files ? Only Phase One not Yet? 0 -
P1 also sells only software and make good money with this . And I'm sure tausends canon owners who bought this software. So i let not apply the argument. 0 -
Oh please, the Adobe argument is weak. It may be a huge software company but they also have dozens of titles that are equally strong.
Phase has one piece of software to concentrate on. You would think by the 5th version they would at least get the core functions down.
We shouldn't have to be demanding simple things like keyboard shortcuts and timely camera support. It seems like there's only one programmer
working on CaptureOne. Somewhere along the line I bet he got fired/quit and someone else came along and rebuilt it from scratch. It's the only
explaination for the stupid transition from v3 to v4.0 -
If any 1D mkIV owner would be so kind to post a download link to some raw files for testing I would appreciate this very much. Don't mind the topic (your pet or mother in law). Of particular interest are the different raw file types (RAW, mRAW and sRAW IIRC) and at moderate (not high) ISO.
Thank you.0 -
Gentlemen,
Let's try to keep the Forum positive. You are all welcome to criticize and comment as you see fit, however please do your best to keep it constructive and high tempers to a minimum. Editing language content is not how I like to spend my weekends so please do your best be behave.
The Canon Mark IV file support is now in beta testing, I apologize for the delay but please trust that we have provided it as quickly as time allowed.0 -
[quote="Paul_E" wrote:
If any 1D mkIV owner would be so kind to post a download link to some raw files for testing I would appreciate this very much. Don't mind the topic (your pet or mother in law). Of particular interest are the different raw file types (RAW, mRAW and sRAW IIRC) and at moderate (not high) ISO.
Thank you.
some examples of .CR2s are available as usual @ http://www.imaging-resource.com/PRODS/E ... DMK4A7.HTM0 -
[quote="deejjjaaaa" wrote:
[quote="Paul_E" wrote:
If any 1D mkIV owner would be so kind to post a download link to some raw files for testing I would appreciate this very much. Don't mind the topic (your pet or mother in law). Of particular interest are the different raw file types (RAW, mRAW and sRAW IIRC) and at moderate (not high) ISO.
Thank you.
some examples of .CR2s are available as usual @ http://www.imaging-resource.com/PRODS/E ... DMK4A7.HTM
Thanks deejjjaaaa for the tip. I had not been there since a few weeks, so I missed the update 😉
Got the D3s NEF as well.0 -
[quote="Drew " wrote:
The Canon Mark IV file support is now in beta testing, I apologize for the delay but please trust that we have provided it as quickly as time allowed.
I'm pleased to hear that support for the Mark IV is now in beta and I hope I'll see it available for download soon.
I'm a long term C1 Pro user and it has been quite frustrating that there's been no support at all for the camera. When the Mark III came out although it wasn't "officially" supported it at least (sort of) worked in whatever the contemporary version of C1 Pro 3 was, albeit with the odd little glitch. Whilst I appreciate the desire to "get it right" I preferred that approach with "some support" to "no support".
I've been forced to download an eval copy of Lightroom 2.6. It is still streets behind C1 but is at least better than the abysmal Canon DPP. I do hope C1 is there for me before my LR eval runs out in 28 days time. I genuinely don't want to have to give Adobe any money.0 -
[quote="Drew " wrote:
Gentlemen,
The Canon Mark IV file support is now in beta testing, I apologize for the delay but please trust that we have provided it as quickly as time allowed.
Is it possible to get this beta version somehow? CO Pro is critical in my work flow and I need 1dmkIV support asap. Thanks.0 -
Hi rimvydukas,
remember that you can convert your files to DNG first - C1 will happily process them then.0 -
[quote="rimvydukas" wrote:
Is it possible to get this beta version somehow?
The Beta is only provided to certain clients that the Test Department chooses. Anyone that has the Beta is bound by terms to not provide it to others, asking other users to provide the beta would be a violation of their agreement. If you would like to ask Phase One to be put on the Beta list please create a support case and request such.0 -
Dear Phase One,
I was trying for a long time to be lenient with your failure concerning support of new camera type. Now it starts to be clear that it is not possible to count on your professionalism. You have assured me about a  month ago (11. 1. 2010) that Canon 1D Mark IV should be supported by your software until the beginning of Olympic games. I understood as a clear evidence of your unprofessional attitude that you have started after a month of promises to seek if someone from discussion forum (so someone who pays you for this software) would send you some photos from new camera type. Even back then it was clear that you are not able to keep your promises.
I don’t understand user’s contributions to a discussion which stick up for you that your software is incomparable with other products such as Adobe Lightroom 2, because of the fact that your software is miles better. I can only add that it is good for nothing if I can’t use it. I don’t know how these users would react if this problem concerned their cameras.
Considering the percentage of representation of this camera type among sports photographers from all over the world, your attitude is hard to understand for me, especially if I take into account your effort to interest professional photographers principally. On top of that at winter Olympics time I consider this to be a real failure. Since I’m employed as software manager responsible for development at software company I know what I’m on about.0 -
Thomas,
I'm sorry you feel that way, you are welcome to your opinion despite its negative context. Perhaps if you had stated your case directly to support we could have gotten permission to provide you with the Beta, which at present does support the Canon Mark IV and did so prior to the Olympics.
In addition, I believe in your case (as well as the immediate response to this thread) you were told support would be within 30-60 days, based on past track records, it seems we are still holding true to that projection. So again, I am sorry that you find yourself disappointed with our support of this camera but at no time does it seem we have misled you.0 -
[quote="Tomas27" wrote:
Since I’m employed as software manager responsible for development at software company I know what I’m on about.
so do you guys in IT buy a hardware before it is actually supported by software that you intend to use w/ that hardware based just on assurances from software vendors ? and as Drew mentioned - if you have a business need to process those raw files then ask customer support for v5.1 Beta... you could have it weeks ago.0 -
I tried to help with beta testing but unsuccessfully. The only responce was auto generated "many thanks" email and some regional seller offer to try new Phase One camera. 0 -
[quote="Tomas27" wrote:
I tried to help with beta testing but unsuccessfully. The only responce was auto generated "many thanks" email and some regional seller offer to try new Phase One camera.
hmmm... I did not ask for example - I just submitted some buggy raw files and P1 people offered me to run a beta for Pentax Kx raw files to see if beta fixes those bugs and whether there any others... may be it is just how you create a case and what you write there... try to create a case and contact Drew w/ the case number - may he can help you by routing it properly within the system ? They need a case in the system because you certainly understand that their management tracks the cases statistics to see if the support department is staffed properly and have work to do... like I can always ask out IT support people @ work to solve something directly, but they always ask me to log the case, because that's how they are being judged by their management in IT dept...0
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