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COS files (adjustments) randomly goes crazy

Roman Makhmutov
Several days ago i've worked with folder (in sessions). Today i've opened it and sees:

http://cs323521.userapi.com/v323521686/3e12/kRDTQMuqXos.jpg

Clicking on black file gives me this (look at the camera profile, curve, and white balance).

http://cs323521.userapi.com/v323521686/3e1b/boBesFhSuOg.jpg

All of these black files have same situation - all of my adjustments gone and replaced by this. No camera profile, no curve, and this white balance.

Changing WB to Shot, assigning camera profile and curve, recovered picture

http://cs323521.userapi.com/v323521686/3e24/rkCPBqCMsG4.jpg

I've lost all of my adjustments (post-production) on this failure.
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Comments

22 comments

Date Votes
  • Roman Makhmutov
    I've done some research, copying and pasting archived COS files.

    At some point, CO rewrites most of the COS files, looses all adjustments, some strings (so files wont ever showing correctly), i cannot understand what can gives such weird behavior.

    There is definetely no way to restore my adjustments - all COS files already corrupted even if i did not opened folders.

    Its a black day for me.

    Why did this happening?
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  • Roman Makhmutov
    At this moment, Capture One somehow do this crazy thing even to folders I DID NOT OPENED!

    It randomly scanned through my external HDD and corrupted 1268 COS files in 25 folders!

    At all this files i've lost all adjustments, right as i described that in my first message.

    Help!
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  • NN634708402639857718UL
    You really should let support know about this. ❗️

    (Are you still going back and forth between a MAC and WINDOWS machine?)
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  • BrentS
    Hi Roman - i too have this issue and have logged a support case.
    the ICC profile, curve and lens profiles all get removed and the white balance set to -39.3.
    If i re-set the WB to 0 or +5 the image returns - however all previous adjustments have been lost.
    I don't have a workaround yet - still working on it.
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  • Roman Makhmutov
    My fellow encountered such problem.

    We both using Mac (im on Macbook Pro and he is on Macbook Air).

    This happened on my external NTFS HDD attached by Paragon Software to Mac system, and my friend has external FAT32 HDD.
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  • Roman Makhmutov
    [quote="BrentS" wrote:
    Hi Roman - i too have this issue and have logged a support case.
    the ICC profile, curve and lens profiles all get removed and the white balance set to -39.3.
    If i re-set the WB to 0 or +5 the image returns - however all previous adjustments have been lost.
    I don't have a workaround yet - still working on it.


    You should also add sharpening and noise reduction, since it resets to zero, too.
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  • Drew Altdo
    A support case with details would be welcome.
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  • NNN634568921029751033
    are you kidding me with this phase one employee?

    "support case with details would be welcome."

    i don't work for you guys and yet i got the idea of what is going on, everybody responding here seems to get it but you.
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  • SFA
    [quote="NNN634568921029751033" wrote:
    are you kidding me with this phase one employee?

    "support case with details would be welcome."

    i don't work for you guys and yet i got the idea of what is going on, everybody responding here seems to get it but you.



    Well, I have been reading this and I don't get what's going on to cause the problem. As far as I know nobody has identified a cause.

    What can you tell me?
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  • NNN634568921029751033
    [quote="SFA" wrote:
    [quote="NNN634568921029751033" wrote:
    are you kidding me with this phase one employee?

    "support case with details would be welcome."

    i don't work for you guys and yet i got the idea of what is going on, everybody responding here seems to get it but you.



    Well, I have been reading this and I don't get what's going on to cause the problem. As far as I know nobody has identified a cause.

    What can you tell me?


    i think the reason why the OP posted is he also does not know what is "causing" the problem.

    that is why it was brought here to people can perhaps share or offer a solution. The OP is not here to identify the cause but to bring up an issue.

    I am having the same problem too.

    i brought it up to support, telling them specifically that the .cos files are getting replaced and all the work that you've done int the past. It is catastrophic if you are dependent on deadlines and making money while using this software. You will just wake up one day and all the work that you've done is gone.

    So i went back and forth with support explaining them what i just said. He asked me for several screen shots. Then back again with more files.

    In the end he told me ... oh i think capture one cannot read your previous setting that is why it is getting replaced.

    which I could have told them this and offer NO SOLUTION. I did begged him to transfer me to a higher level technical support but he did not.

    I just asked for my money back.

    The solution: Use lightroom for now until the next update which hopefully works.
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  • Drew Altdo
    [quote="NNN634568921029751033" wrote:
    are you kidding me with this phase one employee?


    ❓

    My name is Drew.
    Your thread has been here for over a month and the exact issue has not been resolved by other users. In that time you have not contacted us directly so we can have the opportunity to effectively help. Although your issue may be serious we must give priority to those users that have taken the time to create support cases.
    We have a guaranteed turn around time of 24 hours for case response (exception being the weekends) and that seems a better alternative to hoping for a solution on the forum.
    We'll need some details about your system that you may not want to share with the internet, hence the support system. We can also establish a time to do a phone conference or a screen share so we can see the issue in real time.

    Bottom line... No,we're not kidding, we're always here to help and a support case is the proper channel to obtain that help directly.
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  • Drew Altdo
    [quote="NNN634568921029751033" wrote:
    ...
    I am having the same problem too.
    ...
    In the end he told me ... oh i think capture one cannot read your previous setting that is why it is getting replaced.

    which I could have told them this and offer NO SOLUTION. I did begged him to transfer me to a higher level technical support but he did not.

    I just asked for my money back.


    This is simply not true.
    You're welcome to share the entire case on the forum if you wish but your current case is still very much open and under investigation. The details are sparse and it seems we are having difficulty getting the information we need to completely understand the issue. Escalation of the support case is not possible as you are working directly with the supporters in Denmark, down the hall from the developers.
    You're welcome to request a refund if you wish or use whatever software meets your needs but in terms of your reported conflict, we are still looking into it and have not in anyway said there is "NO SOLUTION". The case was last responded to with;
    From the little information provided it would simply seem that the previous settings file (from an older version of Capture One) cannot be updated to Capture One 7. I can look into exactly why if you could provide the RAW file packed as an EIP from the previous version of Capture One.


    We'd be happy to continue looking into the case.
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  • NNN634568921029751033
    [quote="Drew" wrote:
    [quote="NNN634568921029751033" wrote:
    are you kidding me with this phase one employee?


    ❓

    My name is Drew.
    Your thread has been here for over a month and the exact issue has not been resolved by other users. In that time you have not contacted us directly so we can have the opportunity to effectively help. Although your issue may be serious we must give priority to those users that have taken the time to create support cases.
    We have a guaranteed turn around time of 24 hours for case response (exception being the weekends) and that seems a better alternative to hoping for a solution on the forum.
    We'll need some details about your system that you may not want to share with the internet, hence the support system. We can also establish a time to do a phone conference or a screen share so we can see the issue in real time.

    Bottom line... No,we're not kidding, we're always here to help and a support case is the proper channel to obtain that help directly.



    Drew, so that you are aware, your software is being used in large companies that deals with budgets from 5- 6 figures per shoot. What if you will wake up one day and you see that all your settings are gone? 24 hour turnaround is not just enough. I went with the process of going to support but to no success, it says on the side that you guys are available 24 hours but that is not true, i posted my last response friday morning and i got a reply just this morning, by this time LIGHTROOM already helped me. Please go to my previous post if you want details of my experience, i am afraid you will ask that. Do you also want screenshots of my support case? <insert sarcasm here>

    I think your downfall is the lack of support for this software or lack of manpower. The OP posted screenshots already, if you have the solution, you could have just post it here instead of wasting your time trying to explain how your support works. Let us be honest here, I don't think you have any solution or you would have posted it already, what will happen with support is that it will go back and forth with more screenshots, by that time, you lost all the money because the deadline was two days ago.
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  • NNN634568921029751033
    [quote="Drew" wrote:
    [quote="NNN634568921029751033" wrote:
    ...
    I am having the same problem too.
    ...
    In the end he told me ... oh i think capture one cannot read your previous setting that is why it is getting replaced.

    which I could have told them this and offer NO SOLUTION. I did begged him to transfer me to a higher level technical support but he did not.

    I just asked for my money back.


    This is simply not true.
    You're welcome to share the entire case on the forum if you wish but your current case is still very much open and under investigation. The details are sparse and it seems we are having difficulty getting the information we need to completely understand the issue. Escalation of the support case is not possible as you are working directly with the supporters in Denmark, down the hall from the developers.
    You're welcome to request a refund if you wish or use whatever software meets your needs but in terms of your reported conflict, we are still looking into it and have not in anyway said there is "NO SOLUTION". The case was last responded to with;
    From the little information provided it would simply seem that the previous settings file (from an older version of Capture One) cannot be updated to Capture One 7. I can look into exactly why if you could provide the RAW file packed as an EIP from the previous version of Capture One.


    We'd be happy to continue looking into the case.



    I explained in writing all the errors and exactly what happened .... i also captured screen shots of the error, screenshots of the old cos file, screen shot of the new cos file that has been created automatically, screen shots of the images ... what other information do you need?

    this is more of what a regular technical support needs. believe me i have been in touch with other companies, smaller and bigger than you and this is the worst and yet the most demanding.

    Again please read my post, you are asking from a previous version of capture one when i told you from the beginning, i already upgraded. Why don't you guys take a picture in RAW file, packed as an EIP from the previous version and really find out what is going on. Instead of just waiting there. Do your job.
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  • Drew Altdo
    [quote="NNN634568921029751033" wrote:

    Drew, so that you are aware...


    I think you should speak to a Local Phase One Rep. If you have large enough budgets, you can put one of us techs on set... we're a small company and extremely flexible, we're here to help. 😉
    That help, however, is only going to be as good as the information we have from you. In your case, there is still a wealth of information needed and WILL stick by the case to help if you so choose. We can guarantee a response within 24 hours on any business day. As I stated, you're case is being handled in Denmark so the time difference may cause issue but 24 hours it's still 24 hours.
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  • NNN634568921029751033
    [quote="Drew" wrote:
    [quote="NNN634568921029751033" wrote:

    Drew, so that you are aware...


    I think you should speak to a Local Phase One Rep. If you have large enough budgets, you can put one of us techs on set... we're a small company and extremely flexible, we're here to help. 😉
    That help, however, is only going to be as good as the information we have from you. In your case, there is still a wealth of information needed and WILL stick by the case to help if you so choose. We can guarantee a response within 24 hours on any business day. As I stated, you're case is being handled in Denmark so the time difference may cause issue but 24 hours it's still 24 hours.


    nope, the 24 hour availability is not true, if that is the case i would have a response a friday to my problem.

    i think maybe this is why people are discourage to go to the support instead they are just relying on the help of fellow users as the support sucks.

    Again, this is a serious issue, just because you heard of my budgets studio i get preferential treatment? are you kidding me with this? why not help everybody as opposed to just me?

    The OP is still waiting for a proposed solution and yet you are still arguing with me? Admit it, you don't have the solution or you would have posted it by now just like what you did with OTHER POSTS in this forum.

    We are still waiting, or you can just admit, you have NO SOLUTION and incompetent to resolve the issue.
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  • Drew Altdo
    [quote="Roman8" wrote:
    Several days ago i've worked with folder (in sessions). Today i've opened it and sees...


    Roman,
    Please create a support case so we can find you a solution.

    [quote="NNN634568921029751033" wrote:



    i think maybe this is why people are discourage to go to the support instead they are just relying on the help of fellow users as the support sucks.


    You are certainly welcome to your opinions...
    Please provide the information requested through the support case. There's no need to argue the task here.
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  • Drew Altdo
    I just wanted to revisit this thread incase anyone else is having similar issues.

    With certain files, like that of the OP, I think the issue may be to simply reset the White Balance on the files showing the error. I can't be certain as I haven't gotten a support case from the OP and there's been no follow up from the other user who discussed his case.
    However, a similar case (not exactly the same) shows that we have a bug in the translating certain files White Balance from a previous version. The simple fix until we can address it internally is to reset or use the "Auto" White Balance on those images showing invalid Thumbnails.

    Please, if you have a similar issue but my suggestion does not address' it, create a support case and provide a file for investigation.
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  • Roman Makhmutov
    7.1.1 version changes behavior of bug, now its just resets cos files white dont changing white balance. Result is same - randomly loses adjustments and ratings and everything throught whole external HDD, no matter what file system (happened on exFAT and HSF+)

    http://cs417024.vk.me/v417024686/4323/hJM3zRz_kv4.jpg
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  • Paul Steunebrink
    First, I would create a new session, and repair permissions.

    Second, I suggest you clean up Application Support/Capture One folder and preference.
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  • Roman Makhmutov
    Well i've made a clean installation, all my presets and any custom files was erased. 7.1.2 version. Files stored on external Thunderbolt drive. This behavior repeats - i've found about 5% of my files in specific folder on external HDD was "broken" same way as i stated previously.

    Since ALL by data is stored on this external HDD, now they all are endangered until i'll convert it to JPG.
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  • Roman Makhmutov
    All corrupted re-build COS files have same code. It does not contain any info in CO.
    <?xml version="1.0"?>
    <IMG>
    <E K="ImageDimensions" V="4256.000000;2832.000000"/>
    <E K="Camera_software" V="Ver.1.02"/>
    <E K="Author" V="7.1.2.67821 Pro Mac"/>
    <E K="File_size" V="13717004"/>
    <E K="Exp_focallength" V="175"/>
    <E K="Exp_meteringmode" V="5"/>
    <E K="Exp_exposureprog" V="1"/>
    <E K="Camera_model" V="NIKON D700"/>
    <E K="PixelWidth" V="8.45"/>
    <E K="ImageClassification" V="17"/>
    <E K="Iso" V="1600"/>
    <E K="Version" V="706"/>
    <E K="Exp_exposuremode" V="1"/>
    <E K="Camera_make" V="NIKON CORPORATION"/>
    <E K="PixelHeight" V="8.45"/>
    <E K="Exp_exposurecompensation" V="0"/>
    <E K="Exp_date" V="2010-08-25 06:01:30 +0000"/>
    <E K="Height" V="2832"/>
    <E K="CameraDisplayName" V="Nikon D700"/>
    <E K="Exp_whitebalance" V="1"/>
    <E K="Format" V="7.1.2.67821 Pro Mac"/>
    <E K="VisualCompatibility" V="5.0.0"/>
    <E K="Exp_aperture" V="2.8"/>
    <E K="ProductID" V="NikonD700"/>
    <E K="PixelSize" V="8.450000;8.450000"/>
    <E K="CompatibleVersion" V="16"/>
    <E K="Exp_format" V="RAW"/>
    <E K="Camera_lens" V="80-200 mm f/2.8"/>
    <E K="Camera_serial" V="2133218"/>
    <E K="Camera_owner" V="Roman Makhmutov"/>
    <E K="Exp_flashcompensation" V="0"/>
    <E K="Exp_flashmode" V="16"/>
    <E K="Exp_drivemode" V="2"/>
    <E K="Exp_colorspace" V="--"/>
    <E K="Exp_shutterspeed" V="0.016667"/>
    <E K="Compatibility" V="5.2.0"/>
    <E K="Width" V="4256"/>
    <VAR Engine="600" >
    <E K="UUID" V="ca5a36ef-3bf7-47ff-85ef-a84b9d8b5bfd"/>
    <E K="canvasSize" V="2832.000000;4256.000000"/>
    <DL>
    <E K="GeometryKeystoneAmount" V="100"/>
    <E K="LensOpticCenter" V="0.000000|0.000000"/>
    <E K="Clarity" V="0.000000"/>
    <E K="ColorCorrections" V="1,1,1,0.000000,0.000000,0.000000,127.000000,63.000000,119.000000,-28.822567,28.822567,-10000000.000000,10000000.000000,12.000000,0.000000,0;1,1,1,0.000000,0.000000,0.000000,67.000000,63.000000,127.000000,-21.978279,21.978279,-10000000.000000,10000000.000000,12.000000,0.000000,0;1,1,1,0.000000,0.000000,0.000000,63.000000,118.000000,127.000000,-22.322311,22.322311,-10000000.000000,10000000.000000,12.000000,0.000000,0;1,1,1,0.000000,0.000000,0.000000,69.000000,127.000000,63.000000,-38.925846,38.925846,-10000000.000000,10000000.000000,12.000000,0.000000,0;1,1,1,0.000000,0.000000,0.000000,127.000000,115.000000,63.000000,-13.542439,13.542439,-10000000.000000,10000000.000000,12.000000,0.000000,0;1,1,1,0.000000,0.000000,0.000000,127.000000,68.000000,63.000000,-18.408569,18.408569,-10000000.000000,10000000.000000,12.000000,0.000000,0;0,1,1,0.000000,0.000000,0.000000,0.000000,128.000000,0.000000,0.000000,0.000000,0.000000,0.000000,0.000000,0.000000,0"/>
    <E K="Brightness" V="0"/>
    <E K="BwEnabled" V="0"/>
    <E K="Vignetting" V="0.000000|1|0|1"/>
    <E K="PurpleFringing" V="0"/>
    <E K="BRAmount" V="0"/>
    <E K="ClarityPunchAmount" V="0"/>
    <E K="BwYellow" V="0"/>
    <E K="Shadow" V="0.000000;0.000000;0.000000;0.000000"/>
    <E K="LensId" V="1"></E>
    <E K="Basic_Copyright" V="roman.makhmutov.com(c)2010"></E>
    <E K="Basic_Caption" V=""></E>
    <E K="SelectedColorCorrection" V="-1"></E>
    <E K="CNRAmount" V="44"/>
    <E K="LensIdGuid" V="1"/>
    <E K="LensTilt" V="0"/>
    <E K="LensShift" V="0"/>
    <E K="BwDarkHue" V="0"/>
    <E K="SurfaceSmoothnessAmount" V="0"/>
    <E K="LensOpticCenterEnabled" V="0"/>
    <E K="NRAmount" V="25"/>
    <E K="ClarityStructure" V="0"/>
    <E K="Saturation" V="0"/>
    <E K="BwBlue" V="0"/>
    <E K="BwLightSaturation" V="0"/>
    <E K="ShadowRecovery" V="0"/>
    <E K="TargetHighlight" V="1.000000;1.000000;1.000000;1.000000"/>
    <E K="Moire" V="0.000000;8"/>
    <E K="FineGrainAmount" V="0"/>
    <E K="BwMagenta" V="0"/>
    <E K="CleanLongExposureAmount" V="0"/>
    <E K="GeometryKeystoneTiltY" V="0"/>
    <E K="BwLightHue" V="0"/>
    <E K="LensFocalLength" V="175"/>
    <E K="GCurveG" V=""/>
    <E K="BwCyan" V="0"/>
    <E K="Rotation" V="270"/>
    <E K="Flip" V="0"/>
    <E K="ClarityMethod" V="2"/>
    <E K="BwGreen" V="0"/>
    <E K="LensShiftDirection" V="0"/>
    <E K="TargetShadow" V="0.000000;0.000000;0.000000;0.000000"/>
    <E K="Midtone" V="0.000000;0.000000;0.000000;0.000000"/>
    <E K="LensGeoAbr" V="0.0,0.0000;17279.0,-1349.9189;34557.9,-10799.3496|0.0|1"/>
    <E K="GeometryKeystoneFocalLength" V="4.051169"/>
    <E K="GeometryKeystoneTiltX" V="0"/>
    <E K="GeometryKeystoneAspect" V="0"/>
    <E K="LensLightFalloff" V="|0.0|0"/>
    <E K="USMRadius" V="0.800000011920929"/>
    <E K="USMAmount" V="180"/>
    <E K="Highlight" V="1.000000;1.000000;1.000000;1.000000"/>
    <E K="ICCProfile" V="NikonD700-Generic.icm"/>
    <E K="ColorCastCorrection" V="0"/>
    <E K="LensAperture" V="2.8"/>
    <E K="WhiteBalance" V="1.176000;1.000000;2.289000"/>
    <E K="GCurve" V=""/>
    <E K="LensLccLightFalloffAmount" V="0"/>
    <E K="LensChromAbrOrigin" V="0"/>
    <E K="BwDarkSaturation" V="0"/>
    <E K="CropOutsideImage" V="0"/>
    <E K="LensRadialBlur" V="21598.7,6.0476|21598.7,4.7517|0.0|1"/>
    <E K="TargetEnable" V="1"/>
    <E K="GCurveB" V=""/>
    <E K="BwRed" V="0"/>
    <E K="USMThreshold" V="1"/>
    <E K="LensShiftXY" V="0.000000;0.000000"/>
    <E K="HighlightRecovery" V="0"/>
    <E K="LensRevisionIDGuid" V="A44D1953-3984-4FD6-B95F-A8B93D3EF4D8"/>
    <E K="ColorBalance" V="1.000000;1.000000;1.000000"/>
    <E K="GCurveR" V=""/>
    <E K="LensLCCDustRemovalEnabled" V="0"/>
    <E K="FilmCurve" V="NikonD700-Film Standard.fcrv"/>
    <E K="LensTiltDirection" V="0"/>
    <E K="Crop" V="0.000000;0.000000;0.000000;0.000000"/>
    <E K="LensLccLightFalloff" V="0"/>
    <E K="Contrast" V="0"/>
    <E K="Exposure" V="0"/>
    <E K="GeometryCanvasClipping" V="1"/>
    <E K="NoiseDetailsAmount" V="50"/>
    <E K="LensChromaFringing" V="|||||"/>
    </DL>
    </VAR>
    </IMG>
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