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Version after version and this bug is still there!

Art Dizamo
I submitted numerous tech support cases and was assured the issue will be looked into and yet another update with this bug front and center, alive and still causing troubles.

Pressing Del key while editing the image will PHYSICALLY move the file to trash, ALL WARNINGS ENABLED and STILL THIS IS DONE WITH NO CONFIRMATION AND IN COMPLETE SILENCE. Delete is supposed to be Ctrl+Del, plus confirmation! And NO shortcuts are assigned to Del key alone, why is this still happening? Not only is it possible to hit it by accident but working with masks or crops or whatever, I keep hitting Del to delete whatever object I'm on and instead I get a black screen with everything deleted without warnings! WHY??

REALLY FRUSTRATING!!
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Comments

41 comments

Date Votes
  • Art Dizamo
    Yes, all the warnings are on but none pop up. I know the image is in the C1P Trash folder, but it is also deleted from my USB drive which has all my library on it.
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  • John Doe
    How can it be simultaneously in your CO Trash folder AND deleted from your drive? Doesn't make much sense to me, but then again I'm not a session user.
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  • SFA
    [quote="John Doe" wrote:
    How can it be simultaneously in your CO Trash folder AND deleted from your drive? Doesn't make much sense to me, but then again I'm not a session user.


    John,

    I'm not sure about catalogues but in sessions when an image is deleted to the session trash it is "moved" to the designated Trash folder.

    By default each session is created as a file structure with its own "session" folders for Capture, Selects, Output and Trash.

    However although these always exist as folder the actual functionality is "virtual". In other words you can change the selected folder for Selects, and Trash and of course the entire concept of Outputs is geared around the idea that the Outputs folder might be a top level "Catch All" for output but it would be expected to have sub-folders for various purposes.

    No the files recorded on a "disk" are not so much physical items as bits of data tied together by internal references in the operating system and one of those references with be in identifier for the "folder" with which the file is currently associated. So when a file is moved to the Trash folder (wherever that flag might be pointing at that moment) it may or may not be "moved". If the Trash folder is in the same drive it might simply be that the bits of data that make up the "file" are all re-associated with the new "folder".

    However, if the "Trash" is currently pointing to a different physical storage medium for some reason the data will actually be copied to the new medium, be assigned the new "Trash" folder and the record of its existence on the old "disk" will disappear. In many cases that does not mean the data will be instantly eradicated. Just that the index that records where all of the bits of the file are will be removed. If one was to run a file recovery there might be a very good channce that the eliminated file would be found and reconstituted from the fragments lying around on the media.

    If running a NAS or some other form of distributed storage things might get more complicated still. I guess a raid array might be fun as well depending upon how it is configured.

    Things might also be more complicated if the machine runs multiple user accounts - which windows machines almost always do in one way or another - and more than one account might be in use.

    Morover, although the Windows "Recycle" bin can have slightly different settings for each of the storage media devices identified on the system, notable whether the folder is used at all for a particular device, the setting about warnings (at the system level) seems to apply to all of the Recycle "folders" (in Win 7).

    Based on what I have seen I have assumed that C1 deploys either its own internals rules for deletion requests, utilising the "Trash" folder concept, or follows the system settings for direct (and possibly immediate) deletion.

    How it actually works might be interesting - or it could be far too much information of a sort that for many people, me included, might be just more than we need to know.

    None of that may help Art with his problem, sadly.


    Grant
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  • Robert Whetton
    [quote="Art Dizamo" wrote:
    Yes, all the warnings are on but none pop up. I know the image is in the C1P Trash folder, but it is also deleted from my USB drive which has all my library on it.

    I'm guessing your Session isn't stored on your USB stick?

    This is the standard session contents.. as you can see the files I deleted in the testing of your bug are stored in the Trash folder..
    https://lh5.googleusercontent.com/-8raxje9zwAA/WATgDB-s5gI/AAAAAAAAgyU/43fephDSsTIa7L1YReTSFbkFWl_jgCl5gCL0B/w650-h217-no/Session%2BFolder.jpg
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  • Art Dizamo
    SMH............................................
    Must be illegal to make posts for people whos IQ is below a certain level.
    SMH......
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  • Robert Whetton
    [quote="Art Dizamo" wrote:
    SMH............................................
    Must be illegal to make posts for people whos IQ is below a certain level.
    SMH......

    wouldn't it be nice if it was illegal for people without manners to make posts.. 🙄
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  • Keith Reeder
    [quote="Art Dizamo" wrote:
    SMH............................................
    Must be illegal to make posts for people whos IQ is below a certain level.
    SMH......

    Instead of being a smartarse, Art, how about answering some of the questions you've been asked - like the one above from John Doe?

    Because frankly, you seem to be talking rubbish.

    Now - what was that about IQ levels?
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  • Robert Whetton
    [quote="John Doe" wrote:
    How can it be simultaneously in your CO Trash folder AND deleted from your drive? Doesn't make much sense to me, but then again I'm not a session user.

    because the RAW files are on the USB stick and the Session is on the computer, the files will be moved off of the USB stick and into the Trash folder in the session..

    all you have to do is move the files back and they will be copied onto the USB stick.
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  • greger
    [quote="Bobtographer" wrote:

    all you have to do is move the files back and they will be copied onto the USB stick.


    This has annoyed me many times.

    I have many times hit delete by accident, or rather, because being used to delete doing something else in other software, hit that to remove something in C1. And accidentally deleted the image I was working on.

    Not being able to easily restore the image again, from within C1 is really really frustrating.

    I also work in sessions.
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  • SFA
    In my standard installation Delete, as a keyboard shortcut from the menu, requires a combination of 3 keys and Delete Permanently has no default keyboard short cut.

    However the Delete keys do indeed still act as Delete (i.e. Move to Trash) with no warnings seen.


    Grant
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  • Robert Whetton
    not sure how you accidentally hit delete?
    perhaps using this app will let you change it to something you are less likely to fat finger?
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