Can't import or even see pictures

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William Scott

• October 03, 2020 22:38

Hi

 

I'm trying to get to grips with C1 12 Pro and I'm finding a lot of old files on my computer aren't recognised.These are Canon files Cr2 and although they are definitely there, but when I try to import them, C1 either shows a completely empty folder or greyed out files.

 

I'm sure this must be an easy issue but I cannot figure out what I'm doing wrong. Affinity sees them no problem 

 

Any help would be appreciated

Thank you,

William

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  Ian Wilson

  • October 04, 2020 08:31

  What camera are the files from, and is it one that is supported by Capture One 12?

  You can see the list of supported Canon cameras here, and it shows which version of Capture One introduced support for each camera.

  https://www.captureone.com/en/resources/tech-specs/camera-support-canon 

  Ian

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  William Scott

  • October 04, 2020 09:36
  • Edited

  Hi

  This is an issue with a variety of camera files including Canon 20D, 5D mk1,2 and 3, Fuji X-T1 and X-T3. It affects both RAW nd jpegs.

  I can't get C1 to import ( or even sometimes recognise ) a lot of files. When I try to import, some folders are either showing as empty or the images are there but greyed out. I moved them from an old new computer a few months ago and I have them on an external SSD. I'm wondering if these are files I've catalogued with LR and somehow this has changed them or embedded some data which is making it no good for C1?

  I tend to doubt this though as Affinity opens them without a problem.

  William

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