Beta discussion is strictly prohibited.

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8 comments

  • Chris Wilson

    Hi Jack, is there a spot in the Beta section where we can discuss beta related topics? Thanks

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  • Brian Patterson

    I need to reestablish beta privileges as an email came to access the Beta version but the link doesn't take me to a Beta section.

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  • SFA

    @Chris

    Have you logged in to your Capture One Community account?

     

    @Brian

    If not the above because you need to download or something, then have you logged in to your Capture One account?

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  • Chris Wilson

    @SFA - I have logged into my community account, both in the forums and under my account on the c1 site. I see nothing on there with regards to a forums dedicated to the beta release.

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  • SFA

    Chris,

    Well, if you are logged in to your account in a way that lets you post responses AND you are registered for the beta testing process I would expect that you would be able to see an obviously labelled forum option alongside the regular ones.

    If you can't that is rather strange.

    On the top level community page are you viewing Community Posts or Community Topics?

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  • Chris Wilson

    @SFA - Yes, I'm logged in under the same account in the forum as that which I'm enrolled in the beta program with. On the Community page, I'm assuming I should be seeing the beta forum under community topics, but there's nothing about it.

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  • SFA

    Yes, I would expect you to be able to see a tile.

    You may need to log out and log in again as a user to refresh  - but I would assume you have probably already done that at least once?

    Beyond that I am at a loss to suggest anything unless, for some reason, your updated details are no being checked due to some sort of server problem or perhaps maintenance activity at the Capture One end. Or maybe some security type blockage making the connection but if that was the case I would expect there to be a visible error/warning message from some component of the process.

    I'm not sure what else to suggest.

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  • Chris Wilson

    @SFA - Thanks, I put in a support request asking about it a few days ago. Hopefully that will come through ¯\_(ツ)_/¯

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