Update error due to server offline

daisuke yoshioka

• October 21, 2020 09:03

Hello team,

 

After I updated Photoshop, Captureone update does not work well.

Window says "server connection error".

Do someone has same issue ?

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  Frank Anhäusser

  • October 21, 2020 09:56

  Hi, I got an error during activation of C1 Express since a couple of days. Error message is: Cannot connect to server...

  Maybe it depends on the same issue.

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  SFA

  • October 21, 2020 10:57

  Same here.

   

  I would suggest you crteae support cases using the Submit a request link

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  daisuke yoshioka

  • October 21, 2020 10:58

  Thank you, Frank for sharing the information.

  It seems to be same issue.

   

  I am going to post this to support.

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  SFA

  • October 21, 2020 11:48

  Are you both on Win 10 or, like me, still using Win 7?

  If Win 7 there is a very recent support document that has just guided me through some changes required to solve the issue.

  https://support.captureone.com/hc/en-us/articles/360014239757--Could-not-create-SSL-TLS-secure-channel-activation-error-on-Windows-7

   

  If not WIn 7, create the request and then review any suggested documents that appear during the creation process and also right before the "Submit" button. There is a good chance that the description and information you have added to the Request will make it possible to discover the precise guidance required to resolve the issue.

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  daisuke yoshioka

  • October 21, 2020 12:16

  Hi SFA, I am using win 10 64bits.

  I made request to help.

   

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  Frank Anhäusser

  • October 21, 2020 12:41

  Hi SFA, I'm using Windows 7, 64 Bit. Your hint solved the issue, many thanks! :)

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  Jörg Janssen

  • October 21, 2020 17:29

  Habe unter Windows 10 auch dieses Problem. Auch mein Mac sucht keine Updates.

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