"Completed" is awfully deceptive
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Marking these posts "Completed" is super confusing and deceptive. It sounds like the feature has been implemented. You guys really need to get your act together. Simple quirks like this, both in your software and in this forum, really make you look totally unprofessional.
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Back in the day, the old forum had a clearly-stated "don't post just to vent" rule.
Time to reintroduce it, I think...
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Uhhhh, that's not venting. I'm posting to address a confusing feature of the site.
I could by the same measure say that you're just venting about my post.
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I will note though that people seem pretty keen on commenting and downvoting to defend this mess of an application and forum, but so many posts go unaddressed when people actually need help. Maybe you could also refocus all that energy and answer some questions.
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Hi Rob,
The label "completed" on the forum is put for categorization purposes. It means that the request has been taken on board but that does not indicate that it has been already implemented. All users that would like the particular "completed" request to be implemented could still leave comments and vote.
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Then it should read “submitted”. You’re using “completed” to categorize your internal submission process, not our external request process. You’re showing us an internal label on a public forum. I’m not the only one to bring this up.
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Rob,
Indeed.
But that's how some help desk applications work.
It's semantics to discuss wording. More so if multiple languages are to be supported.
In effect the task of forwarding the request is complete as Lily has pointed out.
So long as people understand how it works any "word" or number could be used to categorise.
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I agree that this terminology is confusing. I think it's because English is not their primary language. There are many strangely-worded terms in the actual software as well. And, for some reason, a cooking metaphor ("recipes") in the middle of a photography app.
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David,
Would you like to use Capture One with Danish language user interface?
That way there would be less "strangely-worded terms" and you could enjoy your editing better...-2 -
No. I don't speak Danish so the entire interface would be strangely-worded to me.
I was coming to Phase One's defense here; offering a logical reason for the occasional awkward wording. You seem to have missed that...
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I upvoted you Rob, this is a completely legitimate ask. There are words and phrases that would make much more sense than "completed" if it doesn't mean...completed. Which Lily told us that it does not mean completed. Like you said, "submitted" would be good. Or they could have a "never in a million years" that would give us a better sense of what's going on.
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"The label "completed" on the forum is put for categorization purposes. It means that the request has been taken on board but that does not indicate that it has been already implemented."
Which is why it is confusing. If you want to categorize, use a color or arbitrary number. If you use a word (semantics) it would help if it meant what people expect it to mean. No one expects "completed" to mean you've completed reading the comment.
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Sadly my search did not lead me to this request, therefore I created a new one here: https://support.captureone.com/hc/en-us/community/posts/360014308018-Use-the-appropriate-status-for-feature-requests
Basically my request just makes a proposal to use the existing tags "Planned" / "Not Planned" / "Completed" in a more logical way, at least as seen from the user perspective.
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