License deactivated.....by who?

Greg West

• December 21, 2020 15:54

• CaptureOne 12 on my MacBook has been disabled... not by me. I did upgrade my desktop to 21, but the MBP won't handle it.
• How did 12 get disabled, and why when I enter a valid reg key for 12 does it say license disabled. Can't find any solution.

Greg

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  Pedro Marconi

  • December 21, 2020 17:44

  The same thing just happened to me, when I started Capture One Pro a poster appeared saying that my subscription has been deactivated

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  SFA

  • December 21, 2020 21:48
  • Edited

  Assuming you have just one license and are using 2 "seats"  ...

  Use your new (V21)  license activation code to re-activate V12.  Your old license has been replaced by the new one.

  But first De-activate your existing V12 on the MBP.

  There are several documents in the support system that cover this concept and process. Just use the Search feature to find then and enjoy the read of whichever seems likely to be the most helpful for you particular needs.

  Don''t forget that V12 will not be able to work with your V21 activated sessions/catalogs and edits.

  V21 will be able to work with any V12 work you already have.

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