Urgent Response Needed re 'License Key Invalid' for Capture One 21 Subscription

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Esther Lamm

• January 20, 2021 14:38

 

I have not been able to access my C1 21 Subscription upgrade for a week and I have urgent client work that needs doing.  Nobody has responded to my ticket request number 76760 dated 1/14/21, nor my follow-up e-mail of 1/18.

I paid for the C1 21 subscription on January 11th right before updating my MAC to Big Sur.  Once I was updated to Big Sur, I downloaded V21 but my new license key is invalid (as per the screenshot below).  

The order number in the e-mail receipt I received for V21 is: CO210111-8540-36999.  This order does not appear in my Order History for my account.

Kindly respond today.

Thank you.

Esther Lamm

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  James Grove

  • January 20, 2021 15:25

  Did you buy C1 using a different email address? as such it maybe under a different account?

  Also could I ask that you mask out your license key?

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  SFA

  • January 20, 2021 16:14

  Esther,

  This is mainly a User to User forum.

  What you need is personalised service available from the "Submit a request" link.

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