"Loading Images..." progress bar

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Julie Yuh

• March 02, 2021 21:02

Hello, currently having an issue with a copy of C1 on a iMac computer at my work after upgrading to 21. This "Loading Images..." progress bar will pop up immediately upon creating a new session and persist for at least 10 or so minutes and randomly go away, usually after taking a photo once enough time has passed. It's extremely annoying because while the progress bar is showing, I cannot make any adjustments to photos, rename images, or even quit the program (I have to force quit). There are no other sessions or catalogues on this computer so I can't imagine what images it is trying to load. When it does finally go away, it will flash another progress bar very quickly but I'm unable to read what it says.

I am running latest version of Big Sur and haven't had issues with running C1 until now. I've already attempted a clean uninstall/install to no avail. I successfully updated to 21 on two other computers, one with no issues, the other had the same thing described above but went away after a restart (which I have also tried on this computer). Any ideas on how to get this to go away?

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  Julie Yuh

  • March 02, 2021 21:27

  Hm it seems to be aggravated when creating sessions using templates. The first session after a clean uninstall works fine, then I recreate our templates/workspaces (from scratch so I'm not bringing any problems over from copying template files/etc.) 

  I feel that this has something to do with the extremely problematic uninstall/update process, or rather, a lack thereof, for mac users. Anyone have any ideas or could point me to a better clean install/uninstall than what I had to find on these forums? Thanks

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  • March 03, 2021 01:36
  • Edited

  It could be an issue with the template. Maybe try saving the template from C21 with a different name and then try to create a new session with the new template. If the problem still occurs then maybe try to find all the CaptureOne files in the Library folder, delete the lot of them and then delete the application and try another install.

  I had some weird issues trying to save a workspace on C21 , it would not work at all until I closed the Session, after that it worked, and now works even when a session is open...

  There do seem to be a lot of issues with this release, seems more buggy than usual. I've never had issues with any other software on my Mac.

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