HEIC/HEIF files
I am unable to open HEIC/HEIF files in Capture One 21. I get an error message : "Proxy Creation Failed."
Microsoft's HEIF Image Extension is installed.
Photos taken with an iPhone XR with all the updates.
I hope someone can help. Thanks !
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Is your phone on the Supported Cameras list?
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I can read my iPhone's HEIC/HEIF files on my MackBook. Now, if I copy these files on my PC, they are not recognized.
In CaptureOne 21 release notes, it says :
"HEIC/HEIF support
Capture One supports HEIC/HEIF 8-bit files to the extent that the operating system supports the files. If you are on a Windows computer, you might need to download the two extensions “HEVC Video Extensions” and “HEIF Image Extensions” from Microsoft to enable support in Capture One."
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In which case:
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Thanks, I have opened a support case. I was hoping that someone on the forum had some clues.
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Well, I finally found the solution :
1. Install the free Microsoft "HEIC extension" from the Microsoft Store. The installation takes a while.
2. Download and install Microsoft "HEVC Video Extension from Device Manufacturer" from the Store. The free version is no longer available but an alternative is to download it from here :
https://onedrive.live.com/?authkey=%21AChEndk1RmK_C9w&cid=DAE9B09CB99FD8A1&id=DAE9B09CB99FD8A1%21361&parId=root&o=OneUpSee this video for more information : https://www.youtube.com/watch?v=9a_BJ-iLPs4
3. Import your HEIC files from your iPhone and bingo ! CaptureOne 21 now recognizes the HEIC format.
4. Enjoy !
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Thanks a lot for your help Jean! You helped me to fix the problem
Regards
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