CaptureOne 21 (build 14.3.0) Export Corrupts Photos
Hi
I'm a bit frustrated by this. Whenever I used the new Export feature in CaptureOne 21 my exported photos get corrupted. I can see the thumbnail in Windows 10 but when I open the exported photos they just appear gray & corrupted is the best way I can explain it. I'm hoping for a fix or an update. Anyone experiencing this?
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I saw a similar issue in a previous version (before the arrival of the new Export dialog in 14.3.0) where if I was exporting multiple photos using the Output tool, the first photo in the series was a gray corrupted mess but all of the subsequent photos were OK.
The remedy in my case was to switch hardware acceleration to "Never" for Processing, while leaving it on "Auto" for Display.
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Hi, I had same problem, but then I set in display control panel graphic advanced settings that capture One uses NVIDIA and then was my problem solved.
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That's interesting. How do you do that?
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Click on "Edit" on the top menu bar, select "Preferences" from the drop-down menu, and you'll see the hardware acceleration options in roughly the middle of the "General" dialog that appears by default.
Change the Processing option from "Auto" to "Never", restart Capture One, and see if your corrupted export issue persists.
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That's helpful thank you. I looked in those setting but missed them. So I was having another episode of exporting corrupt photos and then I tried your suggestion and it worked first time. Thanks again.
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Teijo, thanks for the info.
However, the "High performance" setting did not resolve in my case.
I experience this problem since upgraded to C1-21. The problem has once seemed to be resolved by NVIDIA driver update, but, it reappeared. It still remains as of NVIDIA's July 19, 2021 update.
I killed the accelerator meanwhile, until new driver will fix it. My video card is GeForce GT1030, with driver version of 471.41.
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I've had this problem - first exported file is bad - since forever, and it's one reason I went to Exposure EX6. If it still isn't fixed in the latest version of C1 then I guess I'll skip that update.
And giving up on hardware accelleration is not an acceptable solution.
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Fixed (for me, anyway). Thanks Teijo Viljanen.
In Windows, go to "Graphics Settings". Click Start button, then the "Settings" app. Or, type "Graphics Settings" in your search bar and select the result with the same name. Or navigate via: Start button >> Settings >> Display >> Graphics Settings.
On the "Graphics Settings" page, turn on "Hardware-accelerated GPU scheduling". If it wasn't already on, you will need to reboot after making this change. Under "Graphics Performance preference" select the CaptureOne app and set it to "High performance".
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Qubert, thanks for the info.
Unfortunately that setting is already ON, in my case, but the problem persists. The symptom is intermittent, and heavily dependent on circumstances such as previous export processes in batch.
Tak
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