You guys are a funny lot: Customer survey and reward - not.

Comments

6 comments

  • Keith R

    And you're complaining to fellow users why, exactly?

    If you want to moan to Capture One about it: https://support.captureone.com/hc/en-us/requests/new

     

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  • Tommy Rausberg

    If you are a fellow user and was offended, please accept my sincere apologies for posting here, if you are a C1 employee then why ask a "why" question ?

    Anyway, thanks for the link to the support team! I was somewhat surprised myself that the support request went to a user forum, but who knows the ways of Capture One...

    Please feel free to remove the thread, or better yet move it to somewhere relevant, Thank You.

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  • DMK

    Hi,
    I am really disappointed with the website part of captureone - a simple task of  changing password - fails (some wannabe developer using node.js failed to capture some exceptions). No account management functionality (how about giving people ability to close the account?).
    So I'm not surprised that simple functionality like mailing fails.

    Sorry guys, the software is great, but don't try to defend the website.

     

    Kind regards
    Dave

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  • SFA

    DMK,

    FWIW I have never come across an especially good example of a Zendesk support system but it is entirely possible I have been unlucky and a few companies have developed some fine user interfaces with them. It's a very popular platform so there must be a reason for that.

    I'm not sure which password change you are referring to but if you are not logged in to the main account web site there are issues trying to log in to the Community web site. Is that in any way related to your problem?

    Given the users Account is tied into so many aspects of the use of the application, accessing historical order information, connecting to third party order processors and, not the least important aspect by far, confirming access and usage rights for users, the potential for huge disruption from an accidental, user initiated, account closure is something I would be keen to eliminate if it was my responsibility.

    Maybe in a huge multinational such a feature becomes a necessity if there is enough customer churn and, for example, non-payment is the equivalent of no service. I don't think it's the same here for all users, especially those with perpetual license rights.

    There may be much to criticise and there are surely some niggles with the situation but, personally, I think other matters are more significant.

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  • Keith R

    if you are a C1 employee then why ask a "why" question ?

    Clearly I am not - and if you'd spent even just a little bit of time getting a feel for the forum before posting, you would know that it is pretty much entirely a user-to-user forum, with staff only taking an active interest in the Feature Requests sub-forums.

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  • Tommy Rausberg

    Well, I contacted Capture One support per the link you so kindly provided and the matter looks like it is being solved.

    I certainly hope there will be no need for me to post here again now that I know the proper way to contact support.

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