Software Login Says "Incorrect Password"

John Hunter

• January 19, 2022 19:32

I upgraded to Capture One Pro 22 and recieved my Licence Key. I am able to log into my online account and look at my profile and purchase history. The problem is when I try to log into Capture One for the first time to activate, the program responds with "Incorrect Password". My password is correct! This is very fustrating and a hugh waste of my time.

How do I resolve the "Incorrect Password" problem.

Thanks

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• Official comment

  

  Maryna Sopilniak

  • January 20, 2022 09:42

  Hi John,

  Thanks for sharing with us the issue you have faced. 

  I have converted your request to a support request. The Support Team will get back to you via the ticket soon.
• 

  Andrea Hess

  • January 22, 2022 20:15

  Hi, I have the same problem!!!

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• 

  Maryna Sopilniak

  • January 24, 2022 07:28

  Hi Andrea,

  Thanks for the comment. 

  I have converted your request to a support request.

  The Support Team will get back to you via the ticket soon. Please provide more details about the issue you faced. 

   

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  FirstName LastName

  • July 05, 2022 20:57

  same problem, crazy. even reset password and still get incorrect password message, so am unable to open capture one

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  Jorge Cueto

  • October 26, 2024 12:35

  I have being paying capture one licence for several years... i just bought ipad pro.. but when i try to log in with my account i receive a red message: "incorrect password"
  Please help

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