Capture One 22 Stopped Launching
Capture One 22 suddenly stopped launching. So I have deactivated through Capture One site and followed recommended uninstallation process.
- Prior to installing CO, I installed the latest Microsft Visual C++ 2015-2022 Redistributable 64bit version.
- Already .NET 4.8 is installed.
Then I installed Capture One Pro, the credential was validated and then Capture one didn't launch after License Key was filled in... Below is from the Application log....
Note: Today I installed V15.2 and have same issue. So replaced app log with latest
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[2022-04-05 09:09:01.463][000][ID:001, ]{APPL } | Application started, version Capture One 15.2.0.59.57 (Capture One 22) - Located at: C:\Program Files\Capture One\Capture One 22\CaptureOne.exe
[2022-04-05 09:09:01.463][000][ID:001, ]{APPL } | Running on Microsoft Windows NT 10.0.18363.0
[2022-04-05 09:09:01.475][011][ID:001, ]{LOG } | Log file initialized.
[2022-04-05 09:09:01.484][008][ID:001, ]{APPL } | Init application settings
[2022-04-05 09:09:02.068][584][ID:001, ]{APPL } | Initialized application settings
[2022-04-05 09:09:02.108][039][ID:001, ]{APPL } | Graphics Preference: System Default
[2022-04-05 09:09:03.476][367][ID:001, ]{APPL } | Instantiate LicenseManagerWrapper
[2022-04-05 09:09:03.566][090][ID:005, ]{APPL } | Exception in GetDisk. Error Invalid class
[2022-04-05 09:09:03.820][253][ID:001, ]{APPL } | Initializing Crash Detection
[2022-04-05 09:09:03.834][013][ID:001, ]{APPL } | INFO : First run ever.
[2022-04-05 09:09:03.834][000][ID:001, ]{APPL } | Checking temp path exists
[2022-04-05 09:09:03.836][001][ID:001, ]{APPL } | Pre license check
[2022-04-05 09:09:03.847][010][ID:001, ]{APPL } | DPI scaling = 125%
[2022-04-05 09:09:04.241][394][ID:001, ]{APPL } | Starting ImageCore
[2022-04-05 09:09:04.255][013][ID:001, ]{APPL } | Application version : Win.15.2.0.59.7ec72ea.b009bff
[2022-04-05 09:09:04.255][000][ID:001, ]{APPL } | ImageCore version : Build: 57 Commit: b009bff426e0b040b8d4cdc867ac844eb173cd92 Branch: release/CO/15.2.x
[2022-04-05 09:09:04.256][000][ID:001, ]{APPL } | XMP Sync is set to : None
[2022-04-05 09:09:04.264][007][ID:001, ]{APPL } | Metadata subsystem initialization completed
[2022-04-05 09:09:04.264][000][ID:001, ]{APPL } | Main initialization started
[2022-04-05 09:09:53.882][617][ID:001, ]{BASE } | PreLicenseAppLoading failed! Error: One or more errors occurred.
[2022-04-05 09:09:53.884][001][ID:001, ]{APPL } | Closing...
[2022-04-05 09:09:53.887][002][ID:001, ]{APPL } | Saving Documents...
[2022-04-05 09:09:53.887][000][ID:001, ]{APPL } | Saving ApplicationSettings...
[2022-04-05 09:09:53.918][031][ID:001, ]{APPL } | Closing app: Closing the IC crash handlers
[2022-04-05 09:09:53.929][010][ID:001, ]{APPL } | Shutting down processors
[2022-04-05 09:09:58.914][984][ID:014, ]{APPL } | Warning: Action queue 'Open CL initialization' timed out while waiting for action to complete
[2022-04-05 09:09:58.933][018][ID:001, ]{APPL } | Stopping IC
[2022-04-05 09:09:58.933][000][ID:001, ]{APPL } | Cleaning up temporary files
[2022-04-05 09:09:58.934][000][ID:001, ]{APPL } | Cleaning up temporary files in C:\Users\prasad.palaniyandi\AppData\Local\Temp\CaptureOneTemp1 ...
[2022-04-05 09:09:58.935][000][ID:001, ]{APPL } | Temporary file clean up completed
[2022-04-05 09:09:58.935][000][ID:001, ]{APPL } | Shutdown of managers and cores completed
[2022-04-05 09:09:58.992][057][ID:001, ]{APPL } | Closing app: Closed the IC crash handlers
[2022-04-05 09:09:58.992][000][ID:001, ]{PFORM} | Shutdown end
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Hi Prasad,
did you receive the remedy for your case? I'm suffering with the same issue.
Regards
Örs
0 -
Have the exact same issue, anything remedy this?
3 -
Same issue here with Capture One 23, any suggestions? What is this "Exception in GetDisk. Error Invalid class" after which things go sideways?
0 -
Again I got same Error...
0
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