Tethering problems

FirstName LastName

• April 12, 2022 13:24

Please help me :)

I have a macbook pro 2021 with an operating system Monterey 12.2. My CaptureOne version is the newest 15.2 so its all compatible. When I try to shoot tethered with Canon 5D mark IV it says CAMERA ERROR and gives me 3 different reasons why this may have happened. None of the reasons makes sense because I had no problems shooting tethered with the same camera and the same cable just a few days ago. Tried 4 different cables, SD card is removed, pc can see my camera connected via USB. Capture One is allowed both in accessibility and full disc access. Any ideas how to solve this issue? 

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  FirstName LastName

  • April 12, 2022 23:17

  Same problem here..

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  Amelie Boucher

  • April 13, 2022 15:22

  Same here! I cannot work! Did it all day in front of my clients... yay...

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  Brian Eaves

  • April 13, 2022 20:02

  Is the firmware on you body up to date?

  EOS 5D Mark IV Firmware Update, Version 1.3.3 is current of that body.

  https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/eos-dslr-and-mirrorless-cameras/dslr/eos-5d-mark-iv?subtab=downloads-firmware

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  Amelie Boucher

  • April 14, 2022 13:33

  Brian, OMG you just saved my life! Thank you so much! Everything is working!!! FINALLY!!! 

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  FirstName LastName

  • April 14, 2022 19:24

  Bryan, THANK YOU SO SO SO SOOO MUCH!!!!! Its working again :)))))))

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