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Subscription Invalid

Gerald Senesac
  • Edited

When I open Capture One I am prompted with a dialog box which says "Your Capture One subscription appears to be invalid." I have the options to Cancel, Deactivate License or Retry. 

I've tried "Retry" several times and have re-started the program as well. 

Any help to get me running for the day would be greatly appreciated. 

0

Comments

60 comments

Date Votes
  • ?? ??

    I have the same symptoms.
    I am working with the trial version once I deactivate the license.

    3
  • Robert Farhi

    Gerald,

    Which version is it ? Have you upgraded from a previous one ? Do you own a perpetual license or a subscription ?

    Depending upon the license you have, you could have to deactivate it, and then reactivate it, entering your license key.

    -1
  • Terence du Fresne

    same here, nightmare, we have a very close deadline!

    0
  • Sarah Forgie

    I am having the same issue and when I go to re-input it; it still comes up as invalid... I've tried downloading again and still! 

    0
  • Gerald Senesac

    Sorry I should have included my software and hardware details.... 2020 16" MacBook Pro running Catalina with a perpetual Capture One license on build 15.2.0.77. 

    0
  • Ken Sawhney

    I have the same problem! I have a subscription

    1
  • FirstName LastName

    I have the same problem...

     

    0
  • Orkun Orcan

    I have the same problem, tried many times. From account management I see a screen 'An email was sent with instructions for accessing your account' I haven't receive any email. Impossible to activate !!

    0
  • Peer Lindgreen

    Same here. CaptureOne get onto it!!!!!

    0
  • Bo Nymann

    Same here. Come on CaptureOne. Not ok.

     

    0
  • Eng Keng Tan

    Same thing I encountered just 30mins ago. 

    And same as Orkun Orcan, no email arrived.

    Appreciate immediate help from Capture one guys pls. Thanks!

     

    0
  • Pushan Chawla-Bhowmick

    Same issue on my end -- this seems to be a major bug. 

    Also, in the brief moments where Capture One 22 works, the images added in the capture folder don't update or appear to be recognized.

     

    Hope to get an answer soon, as deadlines are tight on assignments.

     

    0
  • Miguel Landin Gorostidi

    Same here with subscription

     

    0
  • Michel FRETARD

    Same issue on both computers MAC M1 and Mac Intel. Invalid licence capture one 22

    I would appreciate a quick resolution.

    Thanks.

    0
  • FirstName LastName

    Same here on a Macbook pro 15, Capture one 22

    0
  • Gerald Senesac

    I was able to get C122 to run by going into my account and selecting "Reset all activations".  It felt very risky....wasn't sure if this would make the problem worse. But so far so good. We'll see once I get on set this afternoon. 

    0
  • David Petrie

    I'm having the same problem. Using a trial license temporarily.

    0
  • Ken Sawhney

    Thank you Gerald Senesac! It now works for me

    0
  • David Petrie

    Thanks, Gerald. I tried that again and it seems to be working now. I tried before with no luck.

    0
  • Thierry Galeuchet

    Same for me, invalid license

     

    0
  • Olivier Toussaint

    same here, hurry up to solve the problem please

    0
  • FirstName LastName

    Same here. Please solve the Problem

    0
  • Andrew Chew

    I have the same issue. Order history or licence in my account is empty. What happen?

     

    0
  • Marti

    Same problem,I just upgraded from 15.0 to 15.2 and I have a subscription license and it keeps on telling me "invalid key".

    0
  • FirstName LastName

    every people have the same problem... me too .-(

     

    0
  • FirstName LastName

    Same problem :((((

    0
  • Santoso Dharma
    • Edited

    I have same problem also :(((( Please capture one support help us to fix this issue ASAP.

    0
  • FirstName LastName

    same, it's letting me use a trial version for a month thank god. , so hopefully they will fix soon. 

    0
  • Frank Williams

    Same issue

    0
  • Carsten Cardinal-Hanten

    Same problem here, a whole department can't work here. Not funny!

    0

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