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Subscription Invalid

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60 comments

  • ?? ??

    I have the same symptoms.
    I am working with the trial version once I deactivate the license.

    3
  • Vihan Shah

    Here's the issue as per their twitter:

    "Service update

    Our payment solution provider is currently experiencing server issues which unfortunately impact Capture One users.

    They are working on a solution - we will update on an ongoing basis and apologize for the inconvenience."

    https://twitter.com/captureonepro/status/1518565501504471041

    Temporary solution - Select the free trial option!

    3
  • Mike Smith

    Same issue here with C1 15.1.2.1 on my '17 iMac and '17 MacBook Pro.

    For me the issue seems to come and go. The message will display during which I can't use the program at all. Next day for whatever reason it'll work fine. Then another day I'm getting the message again and can't utilize the software. Very frustrating

    2
  • Ken Sawhney

    I have the same problem! I have a subscription

    1
  • Jemma Watts

    Thank you Vihan Shah, at least we have some indication what is going on - if not a solution!

     

    1
  • Yazeed Malkawi

    I Have the same issue, I bought my licenses almost a month ago, and now it's saying that it's not valid, it's affecting my deadlines majorly

    1
  • Heimo Reumüller

    … same problem here!!! Professional Photographer with deadlines! I have to delivery. Hurry up Capture One Support!

    1
  • Gianluca Masi

    at least we are not alone: same here, doh!

    1
  • Adam Lawrence

    Same issue. Really dissapoinitng that Capture One can not keep their long standing loyal customers up to date through email, or even on the starting page of their website. Only found out about the Twitter comment through this discussion, an I like many others, do not use Twitter. .... On another note I am now on the Trial version which seems to be working fine.

    1
  • Supanut Klayhan

    Seem like im not the one who has this problem.

    1
  • Dpto Sistemas Inditex

    Hello, same issue with las version 15.2.1.14, can you give us a solution ASAP?

    1
  • Terence du Fresne

    same here, nightmare, we have a very close deadline!

    0
  • Sarah Forgie

    I am having the same issue and when I go to re-input it; it still comes up as invalid... I've tried downloading again and still! 

    0
  • Gerald Senesac

    Sorry I should have included my software and hardware details.... 2020 16" MacBook Pro running Catalina with a perpetual Capture One license on build 15.2.0.77. 

    0
  • FirstName LastName

    I have the same problem...

     

    0
  • Orkun Orcan

    I have the same problem, tried many times. From account management I see a screen 'An email was sent with instructions for accessing your account' I haven't receive any email. Impossible to activate !!

    0
  • Peer Lindgreen

    Same here. CaptureOne get onto it!!!!!

    0
  • Bo Nymann

    Same here. Come on CaptureOne. Not ok.

     

    0
  • Eng Keng Tan

    Same thing I encountered just 30mins ago. 

    And same as Orkun Orcan, no email arrived.

    Appreciate immediate help from Capture one guys pls. Thanks!

     

    0
  • Pushan Chawla-Bhowmick

    Same issue on my end -- this seems to be a major bug. 

    Also, in the brief moments where Capture One 22 works, the images added in the capture folder don't update or appear to be recognized.

     

    Hope to get an answer soon, as deadlines are tight on assignments.

     

    0
  • Miguel Landin Gorostidi

    Same here with subscription

     

    0
  • Michel FRETARD

    Same issue on both computers MAC M1 and Mac Intel. Invalid licence capture one 22

    I would appreciate a quick resolution.

    Thanks.

    0
  • FirstName LastName

    Same here on a Macbook pro 15, Capture one 22

    0
  • Gerald Senesac

    I was able to get C122 to run by going into my account and selecting "Reset all activations".  It felt very risky....wasn't sure if this would make the problem worse. But so far so good. We'll see once I get on set this afternoon. 

    0
  • David Petrie

    I'm having the same problem. Using a trial license temporarily.

    0
  • Ken Sawhney

    Thank you Gerald Senesac! It now works for me

    0
  • David Petrie

    Thanks, Gerald. I tried that again and it seems to be working now. I tried before with no luck.

    0
  • Thierry Galeuchet

    Same for me, invalid license

     

    0
  • Olivier Toussaint

    same here, hurry up to solve the problem please

    0
  • FirstName LastName

    Same here. Please solve the Problem

    0

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