Exporting -- issue. As in -- it's not doing it.

hollywoodstills

• June 06, 2022 05:54
• Edited

HI All -- 

I'm on a wiz of a machine -- 64GB ram, like many TB to make all the files happy with their pandemic 6-ft of spacing -- and on latest version of C1 and Mac OSX.

So this is all groovy, Yet, when I get to export some phase images (and specifically the queue in C1 22) it just sits there and the activities pops up and sadly doesn't move the bar.  

I'm wondering if any of you amazing people had this issue and or if you have any solutions -- cause it's tough not to be able to export IIQ files!

Oh, and I've restarted my computer -- ensured that I'm topped up on versions.  But nothing.  It worked just recently as well - definitely in C1 21, but bummer that paid upgrade starts new issues!

I wouldn't mind uninstalling and reinstalling but that process requires you to also delete the plist files and well, I have so many preferences I'd just rather not do this nuclear option it seems.  

Thoughts?

Thanks

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  Ian Wilson

  Moderator

  • June 06, 2022 07:57

  

  Have you tried checking the Files and Folders permissions? They are in System Preferences, in Security and Privacy, on the Privacy tab. (See screenshot below.) It may have the correct settings for version 21 and not for version 22?

  Ian

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  Shane Baker

  • June 06, 2022 11:08

  If Ian's suggestion doesn't pan out, it would be worth checking that your output path is correct.

  

  If you click on that arrow, does it take you where you want your exports to go?

   

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  Bernhard Mutter

  • June 06, 2022 16:11

  if the export queue is still visible (and is not executed) it might be worth trying to mark all entries and delete them entirely.

  After that try again.

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  hollywoodstills

  • June 06, 2022 18:26

  Well, Shane -- you win the non-award award and but all my thanks.  Seems my shortcut that it went to some other external drive which wasn't connected.  It's a recipe/folder I use all the time, so wasn't at the top of my troubleshooting list for that recipe.  
  
  That being said, you'd think that the file service would pop up a warning saying -- Hey, nice try, that export folder doesn't exist!  Or put it a warning triangle in the queue -- alas, it doesn't.  It just stalls without any error code or anything!  
  
  Thanks again community -- you've solved the issue!🙏 

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  Shane Baker

  • June 07, 2022 00:27

  I've just added a feature request: https://support.captureone.com/hc/en-us/community/posts/5432088964509-Useful-error-message-if-export-path-is-invalid

   

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  Alexander Kazakov

  • June 19, 2022 07:05

  Dear friends, thank you very much for your tips.
  Bottom line - C1 does not want "to see" my external drive. Categorically! All images have always been stored on an external LaCie drive, with all previous versions of C1. I read images from it, store them there and send them there for export too.
  The latest version of C1 (15.3) sees this disk at the INPUT, but does not want to recognize it at the OUTPUT. But this is a topic for a separate study.
  Once again - a huge Grand Mérci.🙏🏻🤝

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