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So... no more upgrade price?

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12 comments

  • Umberto Uderzo

    This starts to be like sitting on a hot chair. I maybe would buy another license in future in case i need to be compatible with some new camera currently unsupported. But will start to look around for an alternative.

    C1 has been an alternative to Lightroom, which i loved because the ultra fast database management and it was a serious pain to switch and learn from scratch a foreing development language. But life is unpredictable and things change. Maybe C1 will keep bigger customers and lost several small customers, which maybe is what they want to achieve.

    Seriously C1... i really didn't understand the rationale of the new licensing system. Well yeah, i understand that you don't want perpetual licenses but you don't have the balls to say it clear. Keep in mind that the switch from Lightroom may have brought several users to your software but this move may do the contrary.

    3
  • mike morales

    Yeah, what a shame. I did the Adobe subscription for about a year during the lower priced promo, but hated that I was tied to a subscription and went back to CS6. During that promo, I did quite a bit of work and when the subscription ended (price went from $29/month to $49/month so I didn't renew), I couldn't open most of the files in CS6 and realized that I would forever be tied to a subscription if I ever wanted to edit any of those files. They could raise the price and you would be stuck if you wanted to continue to work your files.

    I'm happy with the current version of CaptureOne so will use this (perpetual license version) until something faster comes along.

     

    2
  • Ed Catlett

    If they had acted in good faith they could have kept me easily. I like the software and how it works in the way I like to. I don't clamor for new functionality. What I do want and expect is upgrades with new cameras. Adjusting to a marginally different raw file and new camera profiles is very small in the grand scheme of this type of software. So ... with no realistic upgrade path other than subscription I will not ever buy anything from them ever again. I will adjust my workflow and Capture One will not be part of it. I am not going to pay full package price just to be able to use a new camera. I don't care about all the stupid bells and whistles that they seem to be hell bent on adding.

    2
  • BJM

    "You say loyalty in your email? I think i am a loyal customer. But you need to deserve my loyalty being loyal you too." It's the right word  Umberto.

    And I see that their don't loyalty, their just bussines man, I'm waiting but I do'nt have any illusion, I believe that I will look elsewhere.

    2
  • Umberto Uderzo

    Yes Bill this makes sense. And it is more or less what i wrote in the former post, maybe i were unclear in my writing.

    What i'm complainigg about is not the fact that version 23 lifecicle will end next year, this is normal "behaviour" for perpetual licenses AFAIK (well in most cases, some softwares behave differently).

    What i'm complaining about is that on next iteration i will have to pay a full license instead of an upgrade price.

    This makes me believe that C1 is starting hating perpetual license users and wants to push them to a "loyalty scheme", or subscription, or whatever.

    If subscription model is so cool people shouldn't be forced to it with those cheapish marketing strategies.

    1
  • Ian Wilson
    Moderator
    Top Commenter

    Let me recap: for the version i purchased i will lose all additions added to the same version after my purchase. Before i was able to get all the additions in the same version lifecycle.

    As Bill has said, that is not actually correct.As they said in the announcement, for version 23 you are in very much the same position as you were for version 22 or earlier - free updates up to 30 September, or "all the additions in the same version lifecycle". In previous versions, that was pretty much what you got. And then a new version came along and you had to decide whether to pay more to get the new version.

    Note that they have said that there will not be a "version 24". So there is not exactly a "next iteration" and a "version lifecycle" that will be charged as a full licence. Because they have not explained the details yet, we don't know whether that will be how it works. We don't know what the loyalty scheme means. We don't know how often updates will come after 30 September 2023 (every couple of months? every couple of years?) and how they will be priced. Will sticking with a perpetual licence after that involve a broadly comparable cost over the course of a year to a subscription (which is the case at the moment if you have taken advantage of the offers)? We don't yet know. So whether there is anything to complain about, or to be disappointed about, we really don't know yet.

    Ian

    1
  • Dave McNeill

    1. So what? (And you have no idea whether "no one" asked for it.)

    So what? So, companies lie. (And you have no idea what I know.)

    2. https://support.captureone.com/hc/en-us/articles/7998068628637

    • When we state, "There will not be a Capture One 24", it only means we are changing the product's naming. We will continue to release versions of Capture One Pro, that can be purchased as a perpetual license.

    And, "There will not be a Capture One 24" is a nice example of lying by omission and misleading by implication. Not all of us have the time or inclination to scour every article published by CO for clues as to their future plans. They know this, so they offer the short version when asked, then fall back on the longer explanation when challenged, knowing that, in the meantime, many people will have purchased the 23 version, thinking it would be the last.

    1
  • Bill Coley

    From a thoroughly satisfying email exchange this week with a Capture One customer care staff person named Julia Seutsova I learned that as an existing version 23 permanent license holder, I will receive and retain access to all new tools, features, and bug fixes that CO releases between now and September 30, 2023. On and after October 1, 2023, I will receive any CO releases that contain nothing other than bug fixes for the last version I installed. But the first release CO makes on or after October 1, 2023, that contains any new tools or features, and each release after that one will be considered "new paid versions," and will each require either a new permanent license (at a cost not discounted for upgrades since the concept of upgrade pricing is going away) or active participation in the as-yet-to-be-announced loyalty program (what CO for some reason called a "loyalty scheme").

    So, Umberto, if you also are a current version 23 permanent license holder, then you will NOT lose any of the tools, features, or bug fixes that CO releases between now and September 30, 2023. And you will also receive and keep any additional bug fixes for the last version you download before October 1, 2023. But to access new CO features and tools released on or after October 1, 2023, will require a purchase of some kind.

    I hope that made sense!

    0
  • Andreas from Austria

    Hi Ian,

    I´m completely with you. We do need more information about the new loyalty sheme.

    Some additional thoughts:

    As fare as I understand the discussion the core point is the difference of 20 % between an upgrade  price and a new perpetual licence. It´s on the customer if he / she will change to an new version. The core question to answer should be "do I really need the new features of a new CO version?" To be honest as an hobby photographer the answer is probably NO. CO has enough functionality for hobby. It´s like all the other gear / stuff: I take my pictures with my eyes and my Leica MP 240 (35 mm & 75 mm). A new camera or better lenses would not make a great difference. Maybe more fun. So if you will have more fun with a new version of CO you can pay the +20% or you can stay with the old one. I changed from Lightroom to CO 8 because CO fits better to my way of "developing" pictures. A change to other SW would cost too much time an nerves.

    Andreas

    0
  • Andrea Camplani

    Sorry my english, but i agree with Umberto. It's a shame in my opinion. Now many SW company follow the silicon valley fashion to make all license's with a subscription. But i understand  this politic....and i m so sorry to quit capture one. And not only me, but i talk with severa friends and photo passioned that have the same feelings. Tanks to all Capture one staff, for the great job done until now, allt he wonderfull youtube session that i follow and where i learned so much, wish ti Caoture one great success , a lot of new subscribers...and bye bye

    0
  • Dave McNeill

    Hello all,

    I am another disgruntled user. I am still on version 2022 because of their "new paid versions" nonsense. Either it's an upgrade, and should be perhaps 20% of the full price, or it's a full "new paid version" and should include a new license, so that the old software can still be used on another machine under the old license, which should never expire, since that's what perpetual means.

    As for "Note that they have said that there will not be a "version 24".", Microsoft said that there would never be a new version of Windows after Windows 10. Oh, wait... hello Windows 11, that no one asked for.

    Andreas - am I missing the secret code that lets me buy "a new version of CO <for> +20%"? Because I only see a way to buy it for 120% of the last price I paid.

    Dave

    -1
  • Keith R
    Top Commenter

    As for "Note that they have said that there will not be a "version 24".", Microsoft said that there would never be a new version of Windows after Windows 10. Oh, wait... hello Windows 11, that no one asked for.

    1. So what? (And you have no idea whether "no one" asked for it.)

    2. https://support.captureone.com/hc/en-us/articles/7998068628637

     When we state, "There will not be a Capture One 24", it only means we are changing the product's naming. We will continue to release versions of Capture One Pro, that can be purchased as a perpetual license.

     

    -1

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