[New License model] Dear Capture one team, did you know ...

Rachik Bouanani

• December 07, 2022 15:38

Dear Capture one Team,

Did you know that :

- We moved from Lightroom to capture one because of perpetual licenses.
- Majority of photographers have photoshop, and by ricochet they also have Lightroom.
- We can move back.
- The tethering function is used by a minority.
- You lack AI tools.
- Many app exists to work with raw? (Exposure, Lightroom, affinity photo, dxo…).
- Your pricing model is frustrating. We bought C1 23 in pre sales, then a month later, you offer the same product at lower price at Black Friday. At that moment, I said : I will never do that again". But C1 did it on purpose, because they are aware that in Winter the perpetual licenses will go away 👏  

Final Thoughts :
Please stop making your product to a specific niche : Studio work (fashion, portrait, product, food...), Even your tools are supporting that niche, like "One Live". Your product page and example are showing only fashion shooting.
Ask yourself the right questions :
- How many of my users will go back to lightroom?
- Is my product better than Adobe offering?
- Am I evolving my product in the right direction?
- Am I listening to my customers?
- Do I have the resources to play with big compagnies with next AI evolution?

Note : If I am Adobe, I will lower the price of Lightroom for 2023.

13

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  Kip Vaughan

  • December 13, 2022 16:30

  I'm under no impression that the company somehow owes me something.

  When most people fork over vast sums of money most customers expect a lot in return. Such as a good working product or service or not having to waste time in threads like this stating obvious points.

  2
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  C-M-B

  • December 13, 2022 17:01
  • Edited

   

  I've used Capture One since v.3.7 and I'm perfectly happy to continue doing so, because - not being an entitled child - I'm under no impression that the company somehow owes me something.

  
  Why do we owe the company "loyalty" for their schemes? Why aren't you talking about those expectations?
  
  I don't think it's a wise decision to be a company pet and swallow whatever they shove in your face, but then again - that's just the entitled, spoiled malcontent little me talking.

   

  ...to expect more from Capture One than working software and bug fixes ...

  Yeah but they're not even doing that. Soooooo... what's your point?

  2
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  Simone Colomba

  • December 16, 2022 11:01

  I am very disappointed with the behavior of the company.

  They don't listen to their customers and when they are criticized, they respond with ritual phrases, lies or they don't answer at all.

  In my country (Italy), all the content creators and all the people in the forums agree that the company's behavior is dishonest.

  The software offers less than Adobe Lightroom + Photoshop... at a much higher cost.

  They don't say if and when the new cameras and lenses will be included in the software. They don't say what and when improvements will be added.

  Nor do they guarantee corrections according to current legislation.

  If the company continues to insult the intelligence of its customers, it will close in 2 two or 3 years.

  Guys, let's start giving this company a signal: do not subscribe and do not buy Capture One until they are back to reality.

  1
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  ALESSIO FURLAN

  • December 22, 2022 13:50

  I just got the refund of the paid license from Paypal.
  I had opened a dispute.

   

  2

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