Extremely annoying issue with double-applied vignette - support very slow to respond
I recebntly upgraded to the latest version of CP1, and I'm now regretting that as it's coe with a very annoying issue. I may be doing something wrong, but the issue is as follows:
Every time I open CP1 the images I've processed look like the lens-correction for light falloff has been applied twice. So the images have a (horrible-looking) white/over-exposed vignette. They did not have this vignette when I closed CP1!
I've only applied a lens correction on these images, no additional vignette applied with the vignette tool. The lens correction is applied via a custom style I created. Un-appluing and then re-applying the custom style brings the image back to it's pervious correct state. But, if I close and then re-open CP1, the same double-vignette is back... :-(
Help?
I've contacted support, but they're taking over week between replies, which I find unacceptably long.
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Having the same issue. Thanks for bringing this up.
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Same issue :-(
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Same issue. I would love to see a fix for it or some explanation.
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Same issue thou not consistent. First I thought I had applied a lens correction style at input - and that was causing it, however I've turned off that input style - still getting on 23 not the CH 21 I use at work also.
Sony, Nikon, Phase - same issue.
Mac
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Same issue here, double-vignette correction after opening and close.
Any news from support?
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So far all I've gotten from support was:
- First: you are the only one with this issue
- Latest: after pointing out more people have this issue, again a promise that they will look in to it
So in reality: nothing... I'm very, very disappointed in the service from Capture One.
Please all log a ticket with support to raise this issue!
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I logged my bug/ticket on the 9th January. So it's now been over 5 months. I think we need to start making some noise about this where we can to get a fix. I'm afraid they'll try to delay this until after the update window for people that have made an outright purchase, to force people in to a subscription... The subscription business model is only good for the business, not for the customers...
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At the top of this post, there is an arrow to vote up or down. Please vote it up.
I am a subscriber but for the last several months I have been running into this issue and I do not think it is worth it for me to pay for software that is not working. I am stuck using some other software but still paying for this, I can't do that forever.
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I'm subscriber from 2 years, I notice this issue only recently (4 days ago).
I'm trying to understand what happened, because I notice the problem only in 2 tethered sessions. If I open a new sessione e import some cr3 files, the issue doesn't appear.
I'm on a Macbook 14 with M1 Pro. Capture 23.16
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Since CO23 Ive been saving the same issue, this was not happening to me in CO22.
Its super annoying and so supposed 6 months in to the lifespan of CO23 it hasnt been addressed yet.
Im on a 2020 imac
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Hello Brian Schutza, Andrea Pavan, mezz, Nicole Cutchall, pixmania,Enric Fradera Calonge
Could you let us know in this comment section which Camera, Lens, File Type, and Lens Correction Profile are you using when experiencing this issue?0 -
Nikon 810 with 14-24 and phase XF iq3 and 120 blue ring
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Hey Sergi Salillas,
I shoot with the Canon r5, use the lens correction tool and I always use the defalt lens profile that matches my lens im using. And I shoot uncompressed Raw (CR3). Ive tried this with CO22 and I have no Issue. In order to fix the problem I must reset tool and then reapply the lens correction and I must do this for each photo and for any event work this can be hundreds of images.
RF 15-35 f2.8
RF 24-105 f4
EF 24-70 f2.8
RF 70-200 f2.8
RF 50 f1.2
Rf 85 f1.2 (Also this lens dose not have a profile so It would be great if you guys would make one)
EF Sigma 40 1.4
Rf 800mm f11
Rf 100-400 f5.6-8
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..... Also this issue occurs both on my 2020 Imac and my 2021 16in Mac book pro (M1 Pro)
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Hello Brian Schutza, Andrea Pavan, mezz, Nicole Cutchall, pixmania,Enric Fradera Calonge
We are having trouble finding the root of this issue. We want to cover the full scope of file types and lens profiles. Would be much appreciated if you can send a request to Capture One support following the link below. So we can speed up the investigation and we can have a broader resolution.
Please include in your ticket:- Title: "Double Light Fall-off"
- Screen recording showing this issue happening: How do I make a screen recording?
- A RAW file packed as EIP: Sharing EIP files
- Which Lens and camera and a copy of your Logs: How to retrieve logs?
Send request too:
https://support.captureone.com/hc/en-us/requests/new
Thanks again for your collaboration and sorry for the inconvenience.
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I was promised this had been fixed in the latest release, but no, I just upgraded and am still seeing the exact same bug. When I use a custom style with vignette correction, the correction is initially applied correctly. But after a re-start the vignette os over-corrected and the corners look whashed-out. It's "fixed" by un- and the re-applying the custum style, but I have to do that for every imagem each time I re-open capture one.
Capture One, this makes the use of custom styles with a lens correction unusable. You need to fix this or give me my money back!
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And I was made the same promise again. And again it's not fixed (I'm on Windows). So I'm still stuck with a not-working-as-advertised piece of software that I paid for.
The latest request from support was that I install the trial version, to test if I'm still expeiencing the issue with the new version. But I may run in to issue with my library and adjustments if I then have to downgrade again - so not in any way an appropriate solution.
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Jarjan Fisher
Appologies we fixed this issue for Mac users are we weren't aware of this being also a Windows issue. But thanks to your collaboration now it has been reported and hopefully soon will be fixed. Here is a link to the bug tracker so you can follow the process and upvote it if you want:1 -
Update from my side: After re-testing it appears that the light-falloff issue IS fixed for WIN in version 16.2.5.
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I am having this issue on my Mac again this morning. Capture One 23, Canon R6 Mark II.
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Please submit a support case.
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