Constantly freezing on hover over style presets

Andrii Stupak

• February 09, 2023 14:20
• Edited

Hello! When I hover over preset styles, it starts to hang until C1 just stops responding.

- Reinstall did not help

- Turning off acceleration did not help

- Creating new and then importing catalog - did not help.

- Reinstalling drivers/soft did not help.

- For now C11 is the only app that is freezing, no problems with hardware or other soft

Win 11,

Core i5-12700k

Nvidia rtx 2800 super

 

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  Thysje Arthur

  • February 24, 2023 21:23

  C23 and latest update and it freezes every time I hover over styles. Tried the everything I can think of. I have a large new powerful PC, so not for lack of hardware. 

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  Andrii Stupak

  • February 24, 2023 23:37
  • Edited

  I've found that the problem is with changing CURVE option in Basic Characteristics. When hovering over styles, the Curve option changes and thus hangs the whole app. I've found people having same problems back in 2011 posts and later throughout the years . The team of C1, do you even care? Don't you think that for so many years this problem must be fixed?

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  Thysje Arthur

  • February 25, 2023 02:40

  This certainly has been happening for a long time. However, I have it licked for now. 

  I created a new Catalog, then imported the old one into it. This definitely worked and I can get on with things. It took a while with a large catalog though, so I'm not in a hurry to do it again. 

   

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  Thysje Arthur

  • February 27, 2023 20:46
  • Edited

  Well, creating a new catalog and importing the old one, worked, but really messed up my User Albums. It doesn't import them.

  So, I created a template of the old catalog, then used that to create a new one and imported the old one. A Partial success. Sure it imported the Smart Albums but the other albums while listed had nothing in them. NOT good enough. I thought about living with it, but....

  When I went to apply a style to an image and hovered over my styles list... yes, you guessed it. CO froze!! 

  :(   Back to square one! I use Tomasz's suggestion when importing, and apply a small style on import, and this helps, and I can get away with it now and then, but after a while CO behaves the same... freezes. Sometime I wait and leave the machine for half an hour or so, come back and nothing's changed, so have to kill it. 

  This is such a nuisance!! Please CO, fix this bug soon!

  (updated with below)

  Tomasz's suggestion here:
  https://support.captureone.com/hc/en-us/community/posts/7645212147613/comments/9469540524573

  hope it helps...

   

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  Raphael Fischer

  • June 25, 2023 11:26

  I also sometimes had this issue. Then I thought it had disappeared after installing some driver updates. But now suddenly, it reappeared without any system configuration change.

  I then played around a lot with C1 and some system settings and found out that the issue seems to only appear on images which still have the default crop after importing them. When I slightly change it, applying the my custom styles is super fast.

  So I guess it has something to do with the previewes it creates or so. At least the fix with cloning the catalog (see post above) also hints in that direction.

  I hope that works for you guys as well...

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