Weird Loupe appearance
For some reason the Loupe behavior has changed. I've attached a phone shot. As you can see, instead of being round it is squarish with black lines on the right and top. Any idea of how to get back the normal behavior?
Capture One 22 Build 15.4.3.2. Mac OS Ventura 13.1.
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> Ric Cohn: ...it is squarish with black lines...
The many years old jungle word is: Whenever an image or part of an image looks weird in Capture One, you should deactivate hardware acceleration and try again. If you already did, then say so when you post a request for help with a weird looking image or part of image.
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There was a bug that did this in version 23, and it has been fixed in Version 23 release 16.0.2. It's possible that the same bug that introduced it in 16.0.1 has occurred in 15.4.3. Whether they will release a fix for version 22, I don't know, but it is not something that you have done wrong.
Ian
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OddS, I deactivated Hardware Acceleration and restarted. No change. Worth a try.
Ian Wilson, thanks. I'm surprised more v22 users haven't reported this on the forum. It would be very annoying if CO introduced a bug in their latest v22 release and doesn't fix it because there is now a v23! I hope they do the right thing. I'll submit this to Support.
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I have reported two other bugs (to C1 and here in the forum) which they introduced in 15.3 or 15.4, hence I downgraded to 15.2 again. I also wonder if it went unnoticed by other forum users, but odds are they did not report it and did not look into or react to my post.
Ian, this would be the first time C1 would release a bug fix build of an "old" version, wouldn't it? I have my doubts.
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Maybe it would be a first time, but if they've figured out how to put the glitch right for 23, you might think they could release a quick fix for this too.
Ian
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You might think introducing a bug in an update is something a responsible company would fix. Below is the response I just received after reporting the bug. Note that the "support" person says v21, but I said I was on v22. I will clarify this and see if the answer is different. Seems their official position is they agree it's a bug and they have no intention of fixing it. However, I do wonder if this only happens to some users. Or are there really that few CO users or that few users that bother to look for help on this forum? Anyone not seeing this and what is your system? Mine is on a MacBook Pro with an M1 Pro chip and 32 GB of Ram.
This is what I just wrote to Capture One. I'll post again if I do (or don't) receive a reply. "Hello Helen, I specifically said this was introduced with the last update for Version 22. You say, "Since we're already on 23, I'm afraid there is nothing we can do for Capture One 21 users in terms of this bug.” I believe fixing a bug introduced in the latest update to v22 (15.4.3.4) would be the responsible thing for Capture One to do, and would create a lot of good will among users of both v22 and v23. Since this was fixed in the 16.1 update to v23 it should be relatively easy to fix. What is Capture One’s official position on fixing a bug introduced in a software update?"
Hi Ric,
We generally add new features, bug fixes, support for cameras or new operating systems to the current version of the software.
Since we're already on 23, I'm afraid there is nothing we can do for Capture One 21 users in terms of this bug.
We hope to get your understanding, as we can update the older version up until the point we release an entirely new one (like Capture One 22 to Capture One 23).
FYI: If you want to make sure that you get all new updates and upgrades to Capture One, make sure you are on a subscription model rather than a perpetual license. The subscription license guarantees you access to the latest version of Capture One with the newest features without any additional costs.Kind regards,
Helen - Capture One Support
We encourage you to browse our Help Center for detailed product documentation, helpful pro tips, and much more.
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Hi Ric,
I am on a MacBook Pro 14" M1, with 32 GB RAM, Monterey, and Capture One 22 (15.4.3). And my loupe works fine.
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I to am running CO 22 (15.4.3 )on my 2017 27" iMac with 64GB RAM running Monterey (11.7.2) and also have no problem with the loupe.
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Thanks Robert(s). Robert G's setup is almost identical to mine (I have the 16" M1), except both of you are still on Monterey. I updated to 15.4.3.4 specifically because I needed to update to Ventura for some other programs and had been waiting for Capture One support, which this update was supposed to give. I am on Ventura 16.2.
I tried turning off all acceleration again and not just restarting the program but also the computer. It got worse: same look but kept glitching out where it would blink on and then off. I turned acceleration back on and the glitching went away. I usually use my laptop closed and attached to two external monitors. I tried just using the laptop with nothing else attached and had the same behavior. I also tried switching to some different Workspaces including the one labelled "Default" and "15.2 Workspace" with no change.
I'm not sure what other changes I can try. In Photoshop I know how to throw out the Preferences in the Library if it gets wonky (I save a clean set so I don't have to remember all my Preference settings). Anything similar for Capture One? Or any other suggestions would be welcome.
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The only thing I can think of is that Capture One 22 won't work well with Ventura 16.2.
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Capture One 23 doesn't yet officially support Ventura 16.2, so it's a fair bet that Capture One 22 doesn't.
Ian
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did this issue ever get fixed?
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Ariel Estulin - yes. Why do you ask? Are you still having the problem? If so, with what version of Capture One and of MacOS?
Ian
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Yes still have this issue showing up.
CO version v 22 (15.4.3.4)
using Ventura 13.6.70 -
Capture One 22 (15.4.3) only supports MacOS up to Ventura 13.0.1 according to the release notes here.
https://support.captureone.com/hc/en-us/articles/7857694102557-Capture-One-22-15-4-3-release-notes
Whether using a version of MacOS beyond what your version of Capture One supports is causing the problem, I don't know. I remember having the loupe problem, and I remember it being cured, but I can't remember exactly when. If you are able to update, it might help. Otherwise my recollection of the loupe problem is that it was annoying but cosmetic, in that it didn't prevent me using the loupe. However, there's always the risk that with a mismatch between your MacOS version and your Capture One version you might encounter other problems.
Ian
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update the MacOS or Capture One?
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Well, if you are on Capture One 22 (15.4.3) and MacOS Ventura 13.6.7, your Capture One version is too old for the MacOS version you are using. So updating Capture One to a more recent version might be the answer. The most recent release of Capture One (16.4.6) supports MacOS from 12.7 to 15.0, so with Ventura 13.6.7, that should be OK. I don't know what the system requirements will be for the new version (Capture One 16.5) that is coming soon, so you might want to wait to decide what to do until you know that.
Ian
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I'd rather not have to upgrade for a bug that should have been patched
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I understand that point. Nevertheless, as a separate issue, you are running your version of Capture One on an OS that it doesn't support, so you are likely to run into other problems sooner or later.
Ian
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