Capture One (any version) on M1 Macbook Pro Buggy Error-ridden Won't Capture Images AM I ALONE?

suzanne clements

• February 18, 2023 12:39

I've been on-location a number of times with my M1 Macbook Pro and have had constant gremlins causing problems. I get a whole host of error messages (that don't happen on my Intel MacBookPro or Intel iMac):

1. "To use this version of Capture One, please sign in" which proceeds to fail authentication
2. "live view is not supported for the connected device using ptp" PTP is not setup on my camera, we were shooting just fine a moment ago! God help me if I turn off the camera, my tether cable disconnects or I need to start a new session. This error swoops in and haunts my life. The only fix? Hard shutdown on EVERYTHING (computer included), about 1-4 times until CaptureOne works correctly again, and DO NOT TURN OFF/UNPLUG again, or you'll need to repeat the process.
3. Sometimes I run the gauntlet and everything seems fine, no login request, no PTP error, I see the live view but when I engage the shutter the software records no images. I can even trigger the camera inside the software, but NOPE, no photo. So, the fix here is again to keep restarting, shutting down, and coming back up and seeing if CaptureOne will behave.

What I've done to troubleshoot:

1. Changed cables
2. Changed hard drives I'm writing to
3. Changed ports
4. Changed cameras
5. Changed CaptureOne software versions (still have an older C1 installed before the 23 switch)
6. Changed batteries & power sources

What I'm working with:

• Sony A7RIV
• Apple Cinema Display
• 16" Mac Book Pro (2021, M1)
• LaCie SSD and Traditional HD's, also had this happen with Sandisk SSD
• Area 51 cables
• Ventura 13.2.1
• CaptureOne 22 and CaptureOne 23 (latest update)

THE ONLY THING THAT WORKED ON SET?

Changing out the laptop for an Intel processor MacBook Pro. No more problems, everything runs beautifully.

QUESTION: Am I alone on this? Is anyone else running into M1 problems in CaptureOne? I'm not finding a lot of content online with what to do in this scenario. Has anyone had this problem and solved it WITHOUT abandoning the M1 Mac? Is there a permissions or OS tweak I need to do? Or a total reinstall even? Help!!

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  Kevin Robinson

  • September 09, 2023 20:01

  Hey Fanjan Combrink, I'm running C1 (v16.3.2.32) on OS Monterey with a Mac M1 Studio. Started using C1 back with v8 and C1 is getting slower and buggier with each update, especially this year. So, there are more than just OS Ventura issues at play. Unfortunately I don't see any other options, for my particular needs, in a RAW processor, tethering, multiple displays, custom workspaces, etc. and therefore it's still C1 for me bugs and all, ugh. 

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  Jason Hughes

  • November 14, 2023 01:23

  I recently retired my old 12core 2012 Mac Pro and bought a M2 Ultra Mac Pro. C1 Pro does not work at all on the M2, no preview generation, just horrid pixelated blobs. It also will not respond to any edit attempt. I would move sliders all over the place and the abhorrent blobs of shite would not respond. So I then, removed the app and did a re-install. (Which btw, is the most ass-backwards process for subscription software. Imagine if Adobe made you manually remove and reinstall every piece of their software on your machine every time they issued an update? WTF y'all.) Anyhoo, after re-installing C1 Pro I get a message saying "Your Capture One subscription appears to be invalid" and I'm given the option to retry or deactivate my subscription. My subscription IS valid as it works just fine on my other machines. I am however inclined to think that perhaps the people running this shit show are in fact invalids.

  Capture One has always been a huge pain in the ass in one way or another but this is beyond the pale. Working professionals depend on this software to work and when it doesn't, its embarrassing and we lose clients. Just try imagine having to explain to a client, that is paying tens of thousands dollars a day why the crew is just standing around kraft services watching cat videos on their phones. Please get your shit together!

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  Jack W

  Admin

  • November 14, 2023 09:16
  • Edited

  Jason Hughes "I am however inclined to think that perhaps the people running this shit show are in fact invalids" - seems a bit unfair to me. Be nice.

  I get that you're annoyed, but I can see you've never reached out to our tech support team with any of these issues. I advise that you try going down that route, or making a post in here detailing the issues you are experiencing, because they are certainly not the norm for Apple silicon machines. 

  As you are a working professional, it's important that these issues you are experiencing are addressed ASAP.

  Please reach out to us here: https://support.captureone.com/hc/en-us/requests/new
  
  The same goes to anybody else experiencing issues on M1/M2 based Macs. I would also encourage you to use a trial of 16.3 to see if the issues are related to the version of Capture One you are using, perhaps in combination with your macOS, which could be unsupported and providing unexpected behavior and results.

   

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  BeO

  • November 14, 2023 09:19
  • Edited

  

  Just try imagine having to explain to a client, that is paying tens of thousands dollars a day why the crew is just standing around kraft services watching cat videos on their phones.

  Well, being a professional, for such a job in a professional environment you certainly would not do any updates of software or operating system just before or during the job, and you'd have a backup system on set, right?

  I suggest you "Request Support" via the link on top of the page and let the support team help you, after calming down and using civilized parlance. 

  EDIT: crossed with Jack's reply

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