Julia
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Activity overview
Latest activity by Julia-
Julia created a post,
FIXED Capture One Live: impossibility to create or update Capture One Live sessions, including sending edits / ratings / color tags / comments to existing ones
Starting approximately 21:16 GMT+3, Capture One Live started seeing errors, which resulted in an outage. Since 22:57 GMT+3 errors were resolved and the service is operational. Our engineers are clo...
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Julia created a post,
Incident: Microsoft Network infrastructure issue is affecting some of Capture One services
When: starting at approximately 12:00 UTC on 30 July 2024 What: issues connecting to Microsoft services globally. State: Microsoft engineering teams are currently working to mitigate impacted works...
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Julia created a post,
INCIDENT RESOLVED: Since 16:44 CEST, May 5 Capture One users cannot purchase, sign in, activate, use Live or Sync
Updated 22:37 CEST; The incident caused by an outage in Microsoft authentication service has been resolved. Users are able to log in to their Capture One accounts again. We apologize for the proble...
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Julia created an article,
Download an Older Version of Capture One
Need to reinstall an older version of Capture One? You can download the correct installer from your Capture One account—without accidentally installing the latest version in trial mode. This guide ...
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Julia created an article,
'An email was sent with instructions for accessing your account' but you cannot access your Order History
This is the scenario you may face when your purchasing email address (the one you put in at the check-out) and Capture One profile email differ. If this is the case, when you attempt to access the ...
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Julia created an article,
How to switch from a free trial to Capture One Pro
A single Capture One installer (for any version) carries already all product variants, that you will find listed on the download page, as the screenshot below shows: That's why if you install a tr...
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Julia created an article,
Frequent sign-in requests on Windows 10/11: how to fix
It can happen that after the release of Capture One 15.0, you face an issue where Capture One requests a sign-in upon each launch or too often. To fix this behavior, please follow the troubleshooti...
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Julia created an article,
Activation issue on Windows 10 or 11: signing in fails or the pop-up will reappear right after the sign-in
If you are struggling to activate Capture One on your Windows computer, it may be due to your local network setup. Please follow the troubleshooting steps below to fix this issue. Disable any fire...
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Julia created an article,
How to activate Capture One
You will need a license key to activate any version of Capture One. Refer to this guide if you need help in finding your key: How do I find my Capture One license key? Depending on the software ver...