ColorChecker ICC profiles not showing in dropdown menus plus can't import ICC profile

I have followed the instructions both from Capture One and X-rite and I can't load or apply a newly created ICC profile. ColorChecker software saves the profile in profiles but after rebooting COP this new profile doesn't show up in the drop down menu. I navigate to the profiles in folder and deposit the profile there, reboot, and still no profile. I click on install and a pop-up immediately appears reading 'Import Profiles - No profiles were imported' Pulling my bloody hair out.

Anyone got a solution?

Many thanks

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