Help I need help quick

Dear team at Capture One,

I am an increasingly frustrated customer of yours.

Becauase for the life of me I cannot get a version of your latest product. I've followed your online instructions to the letter and all i get is an old version.

I have paid my subscription fees and here is the license code attached .

What is happening please.

Looking for an answer and quick response.

Thank you kindly.

Nigel

PS I wrote to you at hello@captureone.com and it said this email is not supported from a reply. WHAT IS YOUR EMAIL FOR SUPPORT !

Ian Wilson

Moderator

28 de abril de 2023 16:23

Nigel Rich - if you log on to your account on the Capture One website, you should see a screen like this.

Click where it says Download, and then you should get this.

Click the blue Download button.

Ian

Jack W

Admin

2 de mayo de 2023 08:09

HI Nigel Rich - you can submit a request to support at any time here: https://support.captureone.com/hc/en-us/requests/new

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