Question mark inside circle
I have had an online chat with one of your staff on this subject previously and though very helpful, couldn't find the solution to my issue. I have read your online help [many times] for this specific problem but haven't solved it. I'm not at all technically minded and have just made things worse. However, I have 30 or so Catalogs with ALL images question marked. All my catalogs are kept offline. And this is where things get messy. I have two "G" 5TB HD's and two LaCie HD's, one 5TB and one 3TB. I'll try and keep this simple because I feel you will have questions.
All the problem catalogs show "Photo Masters." See insert. Catalogs that have no problem show "In Catalog." I am guessing there maybe some "directional" issue. I have attached screen shots which will give you some idea of where I'm at.
Cheers
Peter
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The symbol you're referring to, a question mark inside a circle, is commonly known as the "question mark in a circle" or "question mark inside a bubble." It is often used as an icon or symbol to represent an inquiry or to indicate that there is a question or uncertainty.
This symbol is frequently seen in various contexts, including user interfaces, websites, and educational materials, to draw attention to a question, prompt further investigation, or indicate that additional information is needed. It serves as a visual cue to prompt the viewer to seek answers or engage in further exploration.
In written language, the question mark itself "?" is the standard punctuation mark used to indicate a question. The question mark inside a circle symbol is a visual representation of that concept of brown switches reviewed, emphasizing the presence of a question or inviting inquiry.
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I spent ages writing a detailed response to this (and encouraging you to ignore the spam response from FirstName LastName above), but it has disappeared. The forum seems to have a habit of sometimes doing this.
I'm sorry, but I don't have time to write it all again this evening. Maybe tomorrow.
Ian
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Thank you Ian. I’m really interested to read what you have to say. Hopefully you may find some time!
Peter
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Here goes again!
(1) In Catalog Images
The final screenshot in your post shows that the images are all "In Catalog". This means that they are stored inside the catalog structure itself. They will have been copied (not moved) from wherever they were imported from, perhaps a memory card, perhaps a folder on your computer. These are "managed" images. When they were imported, the option copy into the catalog will have been used.
Advantages of this are that the image files are always available, and stored together in one place.
Disadvantages are that
- the catalog itself becomes very large because it has all the original image files stored in it; if you are short of space on the computer, this is not ideal.
- the image files are not readily available to be accessed in Finder, for instance if you wanted to open them with some other application;
- you can organise them internally in the catalog, for instance with albums, but you can't organise them physically on your computer's files system, for instance if you wanted to arrange them by year, or topic, etc.
(2) Images not In Catalog
The catalog UK September October 2018 number one has its images stored on a drive called Photo Masters 31 March 21. This drive is connected to your computer and the original image files are accessible to Capture One - I know this because the drive has a green indicator next to its name. These are "referenced" images - they are not stored inside the catalog structure, but the catalog has indexed them and Capture One knows where they are. When they were imported, the option Add to catalog will have. been used.
You can disconnect this drive. If you do, then the green indicator will change to a red indicator. You will still be able to see the images and do most adjustments to them, because Capture One creates thumbnails and previews when the images are imported, which it stores inside the catalog structure even though the image files themselves are elsewhere. You can still do things like add ratings, adjust exposure, white balance, organise images into albums, etc, etc. There are a few things you can't do because to do them, Capture One needs access to the original files - the most significant being creating export for instance as a JPG or TIFF. If needed you can connect the drive.
An advantage of using referenced images is they don't have to use up a lot of space on your computer. You can use several external drives as you seem to do, and only connect them when needed.
If you disconnect the drive, the thumbnails will show a ? in the corner like this.
The previews will show a ? and the word Offline, like this.
(3) Other referenced images offline
You might also see the ? and the Offline Indicator even though the drive the images are stored on is connected.The butterfly image I showed above is in the Capture folder highlighted here.
You'll see that the drive is connected (green indicator) but the folder is not accessible - it has a warning triangle with a ! in it. This is because the folder has been moved and stored elsewhere using Finder.
You can avoid this by always using the Capture One library tool to move images and folders. If for some reason you have not done so, you can right click the image, or the folder, and choosing Locate... from the context menu. (That will do me no good in this case, because I moved the images from this MacBook to my iMac.)
(4) Moving images from managed to referenced (or vice versa)
You can move images out of the In Catalog section of the catalog by just dragging them from there to a folder on one of the connected drives, using the Capture One library tool. Equally you can drag images from a folder into the In Catalog section if you want. Because you have done it within Capture One, it keeps track of where the images are, and your edits remain intact.
Hope all that helps!
Ian
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Thank you Ian!! your info looks very comprehensive - give me a day or two to check things out.
Peter
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I'm in no hurry to fix this issue Ian, although it would be wonderful if the problem could be solved! I have two catalogs UK September October 2018. the second catalog has "number one" attached (see screen grab). The first catalog has the green sign and the second one has the red (see screen grabs). Both catalogs are Offline......?
Peter
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The first catalog having the green mark means that the drive where Capture One expects to see the images is connected, which is a good start. But Capture One can't find the image of the woman with the spectacles. Perhaps the image, or the subfolder where it is located, has been moved (or deleted) and Capture One doesn't know where on the drive to find it. You can right click the image and use the Locate function to find it if it is there. if you are not sure where it has gone, you could check the name of the image and then use Finder to discover where it is.
Ian
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Thank you Ian. I have studied the following Capture One post many time without success https://support.captureone.com/hc/en-us/articles/360002400597-Offline-images-explained. Typing the image number (DSC05185.ARW) into Spotlight Search doesn't bring up the image (see screen grab). Show in Library: Show in Finder: Locate..., doesn't bring up the image.
Peter
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That suggests that either the image has been deleted, or that it has been renamed. Do you have a backup (from Time Machine, Carbon Copy Cloner, or similar) that you can restore it from?
Ian
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