NO SUPPORT - UNABLE TO SUBMIT BUG REPORT DUE TO CAPTURE ONE POOR DOWNLOAD
I have high speed internet. After completing all the steps to report a problem and attaching the CO log file, the screen recording failed to upload, "took too long" error message, therefore, no ability to submit report.
Doesn't appear Capture One is interested in getting reports.
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It usually works OK. Probably the internet was just having a moment. It happens. I'd try again in a while.
Ian
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Michael,
How large is the file of the screen recording?
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Yes, it's large ~400MB, even though less than 2 min. screen recording on my Mac Studio M1 Ultra. Could try a .zip, but just following the directions and dropping the file on the upload slot.
Lots of data to input and hoops to jump through. Not great for a first pass on getting support. Always happy to provide data to get a solution, but not so much as the initial entry when it seems the CO server is unable to accommodate the upload. Time is valuable.
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I would imagine you need to process the video for a lower resolution compressed output. I doubt that a zip file would be much different in size unless the video capture application you used is unusually "verbose" in its data creation.
Alternatively, put the video file in your file sharing application of choice and send a text file containing the link as the attachment file in the C1 Support Case creation screen.
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