Cant open sessions after I closed them on Synology Drive

Benjamin Slosharek

• 15 de agosto de 2023 19:56
• Editado

Hi.

I got an quite annoying problem. I cant open any sessions after I closed them once. I cant create new sessions and work with them, but I cant reopen them.

How to get to the bug:

I try to import files on my local cloud folder (synology drive, which syncs my hard drive with my diskstation and is embedded into my Windows file system). At first import fails for some of the pictures. If I import it to the local hard drive import works and I can edit the pictures. But when I want to reopen the session from the cloud folder it tells me: "Could not determine the database comparibility. the database is probably empty. 000001C1720522B0" Checking the database FAILED.

I tried to start the session on my local drive, import all images, close the session  - copy session folder to cloud folder structure - I can open it at first, did all my edits but then when I want to reopen the session I get the same problem. So actually I can't work with the software right now. super annoying.

Somebody has the same problems?

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  FirstName LastName

  • 3 de septiembre de 2023 18:49

  same problem, first creating a session works fine but reopening same arror and same not working.

  session on local drive that is synchronized to synology nas.

  fresh remove and reinstall of C1 -> no solution

  on previous version (3 weeks ago also this problem)

  now a licenced version (same problem)

  sometimes a can reopen somitimes not 

  just creating , closing , opening session -> problem

  creating , waiting closing , opening-> problem

  ceating waiting closing waiting reopening -> problem

  it hapens also after copying a photo to the capture folder

  also after importing a photo through the import option

  what also very annoying the suggestions to do or look elsewhere.

  every thing works fine (word. lightroom (exept the preview files, synology ignores system and hidden files) , photoshop, excel, you name it).

  when I search I see that C1 has a problem with the sesion DB for years Capture One can you join the discussion?

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  FirstName LastName

  • 7 de septiembre de 2023 19:55

  I have an update, the problem absolutly has to do with Synology sync -> when stopping sync before starting C1 session and restarting after closing C1 everything works fine.

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