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Capture One 23 Windows 11 very slow - Slow slider

Permanently deleted user

Good morning,
I have a serious problem on the Windows 11 PC version which is equipped with two RTX 4090 graphics cards and 128 GB of RAM on an ASUS ProArt motherboard.
Moving the image with the hand tool is jerky and slow. Using all the settings sliders is choppy and slow.
The entire software is excessively slow.

I have no problems with my Mac Pro 2019 version.
Do you have a solution? In any case I hope so because it's very annoying to have to switch my work from one to the other constantly.

THANKS

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  • Ian Wilson
    Moderator
    Top Commenter

    Have you checked whether turning hardware acceleration off makes a difference?

    Ian

    0
  • Permanently deleted user
    • Editado

    There is no difference with or without hardware acceleration.

    The Windows version never worked well. Initially the hardware acceleration did not work. It was extremely slow during my work. I long believed that this came from hardware acceleration.

    Today, hardware acceleration works very well. Unfortunately the slowness persists.

    I work with a lot of software on my PC: Blackmagic Design, the complete Adobe Creative Cloud suite, Cinema 4D and Redshift,…
    They all work very well, the only thing missing is Capture One in my toolbox on my PC.

    I couldn't find anything on the web that could help me get it working properly.

    Hoping to see it working very soon because I'm getting rid of the MacPro.

    Thank you.

    0
  • Permanently deleted user

    hello,

    do you have a solution or direction to give me?

    THANKS.

    0
  • Ian Wilson
    Moderator
    Top Commenter

    Hi Julien

    I'm not sure. I suppose that the next things I would wonder about are where your images are stored. Are they on an internal drive, an external direct, a network drive, in the cloud, etc? 

    If they are not on an internal drive, perhaps you could try creating a small test catalog or session with a few images stored on your internal drive, and see whether the slowness persists.

    (By the way, I am just another user trying to be helpful. I am don't work for Capture One.)

    Ian

    0
  • Permanently deleted user
    • Editado

    Hello,

    They are stored on an ultra-fast NVme SSD internal drive.

    I can't find a solution.

    0
  • Ian Wilson
    Moderator
    Top Commenter

    In that case I suggest you raise a support case with Capture One (using the Request Support link at the top of this page). They will probably ask you to submit log files, and other things, which may help them diagnose the problem.

    Ian

    0

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