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Unable to activate licence key

Permanently deleted user

Dear all,

I upgraded my licence key for a perpetual version in the black friday period, on oct 31st

Today I downloaded and installed the latest version.

When I want to activate the installatiuon sw comes with the following errorcode::

"This licence code is not valid for this version

The version I downloaded = Capture,one.win.16.3.3.1813.

I presume that I need an older installeble to go with this licence keys because some new features were added after oct 31st

I tried to locate older downloadebles but could not find them on the internet.

Pse advice

Regards, 

Frans van Zomeren

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  • Ian Wilson
    Moderator
    Top Commenter

    Older versions are found on the download page, if you scroll down a bit.

    0
  • Marcin Mrzygłocki
    Top Commenter

    What do you see, when you go to Account->Plans & services management? Your license should be listed there with "Max eligible version" info.

    0
  • Permanently deleted user

    You are right, Marcin,. it should be 16.3.
    I'll give it another try.
    Thanks for all your answers.

    Cheers,

    Frans

    1
  • Permanently deleted user

    Dear All,
    I could find out that I was eligable to 16.3, fou8nd the download and installed succesfully.

    Thanks to you all and I wish you all a Merry Christmas and a Happy New Year

    Regards,

    Frans

    2

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