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New Camera model - how long for update

NNN637004109318599665
Hello everyone,
Just wondering, how long does it typically take Phase One to provide support for new camera models. I'm planning on buying the upcoming 1D X MKIII, but I'd like to know how long after the camera hits store shelves, does it take Phase One to provide an update with support for newly released camera models.

Thanks!
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  • Ian Wilson
    Moderator
    Top Commenter
    It is really difficult to say. They always use their support on doing their own in-house testing, so they need to get hold of the camera. I think it's a fair bet that they will support a higher end camera like that, but the timing is less predictable.

    Ian
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  • NNN637004109318599665
    Thanks Ian. I'm sure that the camera will be supported. 100%. But I'd like to start using it as soon as I buy it, so I thought I'd try my luck and see if anyone know how long that usually takes.

    Thanks for your answer!
    Mark
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  • Paul Steunebrink
    When you are an early adopter, you have to wait (or use DPP for some time).
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  • NNN637004109318599665
    I totally understand. I know that it takes some time to develop support for new manufacturer codecs. I despise and loathe DPP 😂

    Thanks for the feedback!
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  • SFA
    Well, it's Olympics year (they seem to come around quickly) so I would guess that Canon will be keen to see the camera supported as soon as possible by all platforms.

    It might be useful to contact both Phase and Canon to register your very reasonable expectation of support as soon as possible after release. The more people that do that the better the chance that support and release dates align well.
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  • NNN637004109318599665
    Good point! I may just do that!
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  • Keith Reeder
    Bear in mind that Adobe will usually beat Phase One to support a given camera, so that means you'll be able to use the free Adobe DNG converter as a stop-gap - Capture One is playing nicely with DNGs these days.
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  • SFA
    As I recall when the first version of the 1DX came out and finally started shipping it was supported in C1 from day one. Maybe Day 2?

    That was a little exceptional - a few weeks delay is more usual. However that camera had been announced a long time in advance (unusual back then) and the delivery date had slipped a while IIRC. So I would imagine that quite a few ready-to-go Pre-production bodies had been floating around, the assessment work had been done and, fortuitously, there was a C1 release planned that happened to fit the Canon schedule. By then it was pretty close to the Olympics event start.

    The 1DX MK2, from memory, became available somewhat earlier so more time to do the testing and release after the camera hit the streets.

    Grant
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