Licence problem for technical support

Rubino232

• 3 de junio de 2015 14:10

Hi, I received the warning mail about problems in payement method. Checking the "my account" link in the mail to "solve the problem" sometimes redirect me sometimes not. If I log in on the "Capture One" main page I can normally log but I can't find what I've to do about manually pay of the second month. In my personal page ther's nothing about "solving payement method". Only first time I've tried last days I reached the payement form but the sistem blocked my Visa Electron number (correct and verified), other times appear a "server error" screen. From that I've never been able to reach again payement form. May you please explain me how can I do? Tried to send with "conctact form" to technical support page but after 4 times "we are unable to..." at the end of the procedure I decided to ask here. Thx for your time, best regards, Mario Rubino
PS: sorry for my English 😉

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  Jim_DK

  • 3 de junio de 2015 17:40

  Sales issues have to be rectified via contact page as support do not have access to payment info:
  
  The link is here https://www.phaseone.com/en/FooterMenu/Contact.aspx
  
  Some one will get back to you via mail (which may take a day or two until we can clear the backlog).

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  Rubino232

  • 3 de junio de 2015 18:23

  Thx so much for your reply, send query from that form,
  Mario

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  Rubino232

  • 9 de junio de 2015 14:47

  Nothing, I wrote to that address three time in this days but received any reply. This is what happen, if someone shoud help me...
  " ok, for the third time I'll try to explain you that something in your payement method goes wrong about my Subscription. License code XXXX-XXXX-XXXX-XXXX. The credit card is full, for the bank it's ok, I use it yesterday for an Amazon auction, so... I'll try to use auto-renew and also try to disactivate it and manually change payement method, the result with paypal method is a red cross that tell me that "payement declined errors in parameters send to Dibs. Transact 1090119950. Try another payement method. I tried also with credit card but after taking me another 1€ to verify, nothing happen. I'm really disappointed, as I saw you last time (2 days ago without any reply) I do not feel responsible for seeing that incident does not depend on my payment card. Please, It is completely unnecessary for me to come all day email from "noreply@phaseone" telling me to go on my profile. From my profile I'm unable to solve the problem as I told you before. Answer me about this problem, that I hope to solve as soon as possible. If I'm worg in something tell me how we can do. Best regards"

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