Saltar al contenido principal

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

Catch 22, can't activate V5, can't open support case

MrBill
How do I open a support case for software I just bought when it says I have no product registered in my profile which I presume is what I'm trying to do. Just bought V5 and I was using V3 but don't see why that would matter.

Appreciate any help.

billtoo
0

Comentarios

3 comentarios

Fecha Votos
  • Drew Altdo
    Billtoo,
    No catch 22. You don't need any products to create a support case, if a field is empty just put in N/A. The registered products only apply to Hardware, so software registration wouldn't show there regardless.
    Make sure you give the support department the exact error you get when trying to activate.

    http://xchange.phaseone.com/content/sup ... nguageid=1

    http://xchange.phaseone.com/content/sup ... nguageid=1
    0
  • MrBill
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.Runtime.InteropServices.COMException: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace:

    [COMException (0x80070422): The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.]
    PhaseOneBLL.clsArticle.CCISFuzzySearchXML(Int32 pintDefaultLanguageID, Int32 pintArticleID, Int32 pintStatusID, String pstrAuthor, String pstrFreeText, Int32 pintMaxCount, String pstrFilter, Boolean pblnExpandFilter, Boolean pblnFilterCheckForAllConditions, String pstrAccessLevelFilter, String pstrConn, String pstrUserName, String Access) +85
    www.SLS_NewCase_KBSuggestions.Search()
    www.SLS_NewCase_KBSuggestions.Page_Load(Object sender, EventArgs e)
    System.Web.UI.Control.OnLoad(EventArgs e) +67
    System.Web.UI.Control.LoadRecursive() +35
    System.Web.UI.Control.LoadRecursive() +98
    System.Web.UI.Control.LoadRecursive() +98
    System.Web.UI.Control.LoadRecursive() +98
    System.Web.UI.Page.ProcessRequestMain() +739
    0
  • Drew Altdo
    Billtoo,
    I created a support case for you, however everything is working proper on our end so perhaps some unsupported browser or security setting on your end?
    0

La publicación no admite más comentarios.