Long Time No Use

Troy1

• 17 de febrero de 2008 19:50

I have not been using my Capture One Pro for quite a while. Today I tried to use it and it called out asking for my activation code. I typed it in, and it says that the code no longer will work.
My code is: C99M-XUA3-YT7E-$%^& (last four digits modified) based on my initial purchase.
Please help, as I can not convert my RAW images without some sort of activation.
Thanks,
Troy


edited to modify activation code

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  Paul Steunebrink

  • 17 de febrero de 2008 22:26

  Not good practice to expose your license key to the public. Better edit your post and remove it.

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  Ulf Liljegren

  • 18 de febrero de 2008 16:09

  Troy
  
  Create a case at support.phaseone.com and we in support will have you up and running in no time! 😄

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  Troy1

  • 18 de febrero de 2008 19:44

  Ulf,
  OK, I finally got it to accept my activation code, and now it says it doesn't have my carea files (Canon 1D Mark 2), which it's had before. Also, when I attempt to process it has an error message with an output link issue. I have followed the case studies, and have not been able to fix.
  Also, how the heck to you create a case ??? All the screen allows me to do is read old case studies?
  Thanks
  Troy

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  Anonymous

  • 21 de febrero de 2008 21:12

  Troybuz- Here you go:
  http://www.phaseone.com/HOME/Content/Su ... 20-%20Main
  
  warm regards-
  JRA
  Phase One Technical Support

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  Troy1

  • 24 de febrero de 2008 01:17

  Link is of something not even close???
  Did you paste the wrong link?
  Thanks,
  Troy

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  Paul Steunebrink

  • 24 de febrero de 2008 09:02

  Troybuz, try this:
  
  and go to the Contact Support at the right.

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